Relationship Manager Charity Shops

About Terre des Hommes

Terre des Hommes Nederland aims to protect children by preventing and stopping child exploitation. And by enabling children to make their voices count. Terre des Hommes Nederland focuses on (online) sexual exploitation of children, child labor and humanitarian action. For each of these forms of child exploitation, Terre des Hommes Nederland develops and implements projects and programs through local partners, mainly in Asia, Africa and Europe. Join us!

Purpose of this position

As a relationship manager for charity shops, you are the point of contact for the national shops and volunteers spread throughout the Netherlands. Your portfolio consists of shops to which you mainly provide service and a sounding board.

You like working with people and building trust and connection. The fact that our Terre des Hommes shops are run by volunteers is an extra motivation for you. You see the challenge and values in a collaboration with people who work unpaid for a good cause.

Position in the organization

You report to the Manager Retail Operations & Volunteer Support and are part of a team of 7. This team focuses on continuing the existing local and national store network and volunteer support and involvement.

Together with the Retail Communication & Business Development team, we form the store support team, with a total of 10/11 team members. The store support team is responsible for a well-functioning store network, where customers and volunteers feel at home and supported. This network consists of more than 40 stores and 1700 involved volunteers. The store support team offers the entire network experience in Retail, Sales, volunteer involvement, administration and legal support.

You work closely with the regional coordinators of stores and volunteers for intervision and sharing of best practices, colleagues from Finance & Control and also contribute to the operational support of

What are you going to do..

The relationship manager of charity stores focuses on relationship management, providing service and making the core teams independent (team of volunteers that coordinates the daily operations in the store). You fulfill a function at operational level and are primarily responsible for the following areas:

People

You embrace the idea that the volunteers are the basis of the stores and are responsible for realizing complete core teams and sufficiently large volunteer teams. To this end, you work together with your colleagues from store support and the volunteer recruitment coordinator.

You are responsible for a good working atmosphere and a safe working environment in the stores, you monitor the implementation of the appreciation policy and the implementation of the safety checklist. As an inspiration, you move the core teams to run the store as independently as possible.

You act as an escalation option in the event of conflicts. Your span of control is between 24 and 40 core team members and 180 to 300 volunteers.

Result

You have everything in your backpack to make the relationship with the stores and volunteers a success and you are able to meet the service needs of the stores in a pragmatic and efficient way. The stores are an important part of the fundraising strategy of Terre des Hommes Nederland.

More specifically:

Realize the set goals:
6 to 10 stores spread throughout the Netherlands
You focus on cost reduction and profit optimization.
Draw up an annual plan and budget for the stores and monitor progress with the manager retail operations & volunteer support.
Coordinates cash control and financial store administration.
Provides input to the strategic annual and multi-year plan of the TdH stores foundation.
Take advantage of opportunities and developments in the market that fit within the strategy of the Terre des Hommes organization.

Policy Implementation

Implements the volunteer and store policy.
Provides input for new policy and working methods (including contract management, community activation and online activities)
Is responsible for safety, ARBO and compliance with relevant laws, regulations and compliance within the stores in your own portfolio.
Your task area has a lot of overlap with colleagues from store support. You work closely with them to improve the service level for the entire store network.
Actively shares your own knowledge in the field of relationship management and service-oriented approach to improve the service level of the store support team.
Is responsible for the entire operation of business operations and store systems (cash register, accounting, utilities & telecom, etc.).

Local network and local partners

Mobilizes the core team to make a positive contribution to local people, organizations, entrepreneurs and governments to deliver and to commit to the stores.
Stimulates the core teams in finding, developing and maintaining partnerships, sponsors and a local network around the stores as well as online visibility.

The ideal candidate brings the following expertise and skills

The ideal candidate feels involved in the mission of Terre des Hommes. You find it self-evident to get the most out of every day, with a view to the mission. In everything you do, you put the interests of the organization and what it stands for first.

This candidate is people-oriented, an enterprising thinker and doer and gets energy from building relationships. You enjoy translating “static” policy into daily practice and at the same time you get energy from responding flexibly to the operational challenges that come your way.

In human interaction, you face all challenges with calm and confidence. You have a positive attitude, mainly see possibilities and have an eye for what is there. You take the volunteers with you and are a real motivator. You get energy from the dynamics of a volunteer team and also have an eye for the bigger picture and the interests of Terre des Hommes as an organization.

More specifically:

+3 years of work experience in a coordinating position that revolves around people, relationship management and achieving results together in a social enterprise
Has knowledge of and experience in relationship management.
Has knowledge of and experience in working with volunteers.
Has knowledge and experience in service-oriented work and facilitating a commercial operation in a social enterprise.
Is a real motivator.
Is used to being part of a team and working in an organized manner.
Is able to work in a dynamic environment.
Has experience in organizing activities and events.
Has financial insight.
Has knowledge and experience in making a financial budget and monitoring budgets.
Speaks and writes fluent Dutch.
Has a driver's license B and own car or is willing to travel with the NS.
Lives in the middle of the country and is willing to visit shops spread throughout the Netherlands. Is willing to work 1 day a week at the office in The Hague, be on the road one day and work from home one day.

Competencies

People-oriented leadership
Entrepreneurial thinking
Organizational skills
Communication skills
Flexibility and adaptability

Why you like working with us

At Terre des Hommes you make an impact by protecting children from exploitation and abuse. You work together with dedicated colleagues who share your passion for a safer world. In our innovative and supportive environment you are given the space to realize your ideas. We offer hybrid and flexible working, so that you can maintain a good work-life balance.

What we have to offer in addition to the above!

Terre des Hommes is a growing organization in motion. That means a lot of room for your own initiative and ideas. Because we manage and implement our own programs and projects, the impact that we and therefore you make is felt every day.

A contract for 1 year with the intention to then extend to a permanent contract. The salary scale for this position is scale 8 and depending on experience between €3,289.56 - €4,140.08 gross per month based on 36 hours
We offer a 24-hour contract
We work hybrid, so 50% in the office and 50% at home. We are quite flexible and have an eye for your work-life balance;
An office in the thriving heart of The Hague, city of international human rights and political capital.
25 days of paid leave per year based on full-time employment, pro rata for part-time days;
We offer a commuting allowance for the kilometers you make by bike or provide an NS card;
Our pension scheme is hosted by ASR and Terre des Hommes contributes the largest part of the pension contribution.
Our new employees receive a one-off financial compensation for the purchase or furnishing of an ergonomic home workplace. We are happy to tell you more about this if applicable.

Other information

Terre des Hommes is committed to ensuring diversity and gender equality within our organization. Therefore, people of all gender identities, sexes, sexual orientations, races, skin colors, religions, cultures, abilities, etc. are encouraged to apply for this position.

Terre des Hommes strives to attract great talent that not only fits the position, but also our high standard of values and principles, which shares and demonstrates Terre des Hommes' commitment to prevent and eradicate all types of misconduct, including sexual harassment, exploitation and abuse, and any other form of misconduct of any kind. Abuse of power or lack of integrity and financial misconduct. We place a high priority on hiring only those who share and demonstrate our values to work for us. We require a Certificate of Good Conduct and a signature of our Child Protection Policy and Code of Conduct.

Unfortunately, Terre des Hommes cannot issue work/residence visas to applicants outside the EU.

Acquisition in response to this vacancy is not appreciated.
How to apply

Ready to join us?

Are you excited to give and make an impact on our mission at Terre des Hommes? Upload your application here before February 20th, interviews in The Hague on Tuesday afternoon March 3rd and Thursday March 5th.

For more information, please contact vacature@tdh.nl

Together we are building a world where children are free from exploitation.