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Location: Mercy Corps locations, flexible remote
Employee Type: Full-time
Contract: Fixed-Term, 12 months
Reporting To: Global Senior Advisor, Community Accountability
Salary: UK base starting salary for this role will be 44,320GBP - commensurate on experience. Other locations subject to local benchmark.
Closing date: Please submit CV and cover letter by end of May 12th
Position Summary
The Accountability Systems Project Manager will join the Technical Resources and Quality (TRaQ) Unit. The TRaQ Unit supports country-led work to deliver measurable impact, leads agency thinking in technical and program management areas, and ensures quality programming while elevating agency visibility. This position will be part of the Program Standards team which supports effective, efficient and equitable program and portfolio performance through a culture of quality management, to achieve greater impact for those that matter most -- our program participants. The Program Standards Team oversees several business processes including Community Accountability, Program Management, Program Management Analytics; Quality Distributions, Gender Equality and Social Inclusion, Process Improvement and Program Management Learning and Development.
The Accountability Systems Project Manager will lead the design, piloting, and global deployment of the ZenDesk application to automate Mercy Corps' feedback mechanisms - Community Accountability Response Mechanism (CARM). They will develop user guides and training materials to facilitate onboarding and ensure the project stays on track—delivering within scope, on schedule, and within budget. The Accountability Systems Project Manager will also build standardized and automated processes to support the regular analysis, and presentation of The Accountability Systems Project Manager will also support the analysis, presentation and socialization of Core Humanitarian Standards (CHS) data and improvement plan and Grand Bargain Data.
Essential Job Responsibilities
Project Management & Implementation
System Monitoring & Continuous Improvement
SAFEGUARDING RESPONSIBILITIES
● Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
● Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
● Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options
RISK MANAGEMENT & COMPLIANCE
Required Knowledge, Skills and Abilities
Required Education and Experience
This position can be based at the person’s home location, as applicable. There may be some travel required, estimated between 10-15% to support country programs in piloting ZenDesk, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.
We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).
learn more and apply here: Mercy Corps Careers - Community Accountability Systems Project Manager, various Mercy Corps locations