Customer Support

As a Support Agent, your main responsibility will be monitoring and resolving customer inquiries using our ticketing system and 24/7 live chat. Most inquiries are straightforward and can be handled with pre-defined templates, while more complex cases will be escalated in collaboration with a Support Manager. You’ll also assist with light maintenance tasks such as replying to reviews.

Key Qualifications:

• Strong English communication skills (essential).

• Knowledge of cryptocurrency (preferred but not required).

• Basic technical ability to manage ticketing systems and follow documentation.

• Self-motivated and able to meet deadlines independently.

Schedule and Workload:

• Flexible remote work: 20–50 hours/week across 5–6 days.

• Current workload: 1–2 tickets per hour, usually resolved in under 5 minutes.

Growth & Benefits:

• Paid training period provided to get you up to speed.

• Performance-based bonuses awarded regularly for exceeding quality and efficiency standards.

• Opportunities for promotion to Support Manager and specialized roles, including Security Operations, based on performance and reliability.

Why Join Us?

At EasyBit, we value consistency, ownership and performance. Excellent work is recognized with added responsibility and advancement opportunities. You’ll join a dynamic and forward-thinking environment with room to grow long-term.