Communications Officer

Department: Operations
Duty Station: Damascus, Syria
Contract Type: Full-time (100%)

Mission

Geneva Call is a neutral and impartial non‑governmental organization dedicated to promoting respect by armed groups and transitional authorities for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call is headquartered in Geneva and works in 15 countries in South-East and Central Asia, Middle East, Africa, and Latin America.

Geneva Call has been working in Syria for over a decade. The fall of the Assad regime in December 2024 marks a transformative new chapter for the country. Looking to the future, Geneva Call is engaging with the transitional government and other key local actors, including civil society, to promote awareness of, and compliance with, humanitarian norms.

Role

The Communications Officer plays a crucial role in developing and implementing Geneva Call’s communication and advocacy strategy in Syria. Working directly with country teams and with support from communications staff in HQ, the Officer produces and disseminates context-relevant content, manages local digital platforms, coordinates outreach and visibility activities, and strengthens internal and external communication flows. This position contributes to Geneva Call’s core mission of improving awareness of humanitarian norms by duty-bearers and civilians by commissioning and creating innovative and thought-provoking content and thematic campaigns on the primacy of the protection of civilians for social and traditional media. This position will also help to amplify Geneva Call’s organizational visibility while ensuring consistent, timely, and quality communication outputs from the field.

Work Relations

Reporting to the Head of Programmes and working closely with communications staff in HQ and with local partners, and external service providers.

Duties and Responsibilities

Content Development & Editorial

• Produce, edit, and tailor communication materials reflecting the local context, including web articles, social media posts, newsletters, and situation reports. Assist in drafting and supporting field-specific publications and advocacy materials aligned with Geneva Call’s brand and tone.
• Commission diverse media content from third parties where appropriate on key thematic issues related to the promotion of humanitarian norms and protection of civilians for use in trainings and for media dissemination

Digital Communications

• Manage and update local social media accounts and digital platforms according to strategic communication plans.
• Track audience engagement and contribute to improving content effectiveness in the local context.

Media & Public Relations

• Support media outreach by preparing press materials, maintaining local media contact lists, and coordinating media engagement.
• Help manage media requests and contribute to crisis communication efforts at the field level.

Events & Campaigns

• Organize and promote field-level events, advocacy campaigns, and visibility initiatives in coordination with country teams and headquarters.

Internal Communication & Field Support

• Facilitate effective communication within field teams and between field and HQ to ensure timely information flow.
• Provide capacity building and guidance to field staff on communication best practices

Requirements

Education (Essential)

• University degree in communications, journalism, international relations, or a related field.

Experience (Essential)

• A minimum of 4 years of relevant professional experience in communications, ideally in humanitarian, development, or advocacy settings with at least some field exposure.
• Proven experience producing content for digital and traditional media, especially in challenging or conflict-affected contexts.

Experience (Desirable)

• Experience working in complex, multicultural, and matrixed organizations.

Job-related Competencies

• Strong writing and editing skills in Arabic (and ideally English) with an eye for clarity, storytelling, and audience relevance.
• Good knowledge of social media platforms, content planning tools, and web publishing (e.g., WordPress, Meta Business Suite).
• Familiarity with basic design tools (e.g., Canva, Adobe Creative Suite) and multimedia content production.

Languages (Desirable)

• Fluency in English (written and spoken) is strongly desirable

Personal Skills

• Detail-oriented, creative, and organized with strong interpersonal skills.
• Able to manage multiple tasks and meet tight deadlines in a fast-paced environment.
• High degree of initiative and ability to work both independently and as part of a team.
• Strong commitment to Geneva Call’s humanitarian principles and values.

Organizational Values

Humanity, neutrality, impartiality, independence, accountability, dedication and respect: these seven fundamental values underpin all of Geneva Call’s work.

Additional information

• The incumbent must be willing and able to travel within Syria.
• Testing and interviewing will be used as a form of screening.
• Initial appointment is subject to satisfactory professional references.
• Additional background checks may be required.

Conflict of interest

Any candidate affiliated to, or openly supporting, one or more interest groups opposed to Geneva Call’s principles and values, or whose previous position could engender safety issues for co‑workers at Geneva Call, will be excluded from this selection process.

Why join Geneva Call?

This role offers the opportunity to shape policies that protect civilians in conflict zones, contribute to life-saving humanitarian initiatives, and work at the forefront of international legal advocacy. If you are passionate about making a tangible impact in some of the world’s most challenging contexts, we look forward to your application.

Applications:

Please only submit your CV and cover letter on or before 11th November 2025.

Our HR team will meticulously evaluate your profile in line with the requirements of the post you have applied for. Since we receive a good number of applications for all the positions Geneva Call advertises, it is not possible to communicate the results of our decisions with every candidate individually. Therefore, only the short‑listed candidates will be contacted by the HR team to invite them for a written test – and the steps afterwards if they qualify, i.e., interview and other assessments as deemed appropriate.

Geneva Call consists of many diverse nationalities, cultures, languages and opinions. Geneva Call is an inclusive working environment for all staff

How to apply

APPLY HERE