Refugee Employability Officer

BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changingassistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

The Purpose of the Role

The Refugee Employability Officer will provide tailored employability support to resettled refugees in Hampshire under the Afghan Resettlement Programme (ARP), the United Kingdom Resettlement Scheme (UKRS), Community Sponsorship and other eligible schemes.

The role delivers structured one-to-one and group-based support focusing on supporting individuals towards employment. This will include agreeing and supporting individuals towards employability related goals and actions within the Individual Support Plan, job search and application support, interview preparation, understanding UK workplace expectations, employer engagement, and links to training, apprenticeships and (where appropriate) self-employment. This work will support individuals often facing barriers such as limited English, recognition of overseas qualifications, childcare responsibilities, health needs or confidence challenges.

Employability support will be integrated within wider Integration support planning to promote sustainable economic independence, strengthen longer-term integration outcomes and support access to appropriate public services where needed.

Key Working Relationships

This position will work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include the Programme Manager (Resettlement and Integration), Programme Manager (Economic Empowerment), Senior Integration and Resettlement Officers, Integration Officer, Bilingual Integration Officer, Bilingual Resettlement Officers, ESOL and Education colleagues, Employment Caseworkers and other relevant staff.

This position will also work closely with staff at our partner organisation, Citizen Advice Rushmoor, Jobcentre Plus (DWP), statutory funded employment support services (ie Connect to Work), education and training providers, employers, and relevant advice organisations across Hampshire.

This role will be line managed by the Senior Integration Officer with a dotted line to the Programme Manager (Economic Empowerment).

KEY ACCOUNTABILITIES

Employability support to individuals (55%)

• Conduct structured individual assessments to identify skills, qualifications, employment history, transferable competencies and career aspirations, translating these into clear and realistic actions and goals within an Individual Support Plan.
• Deliver tailored job readiness support through one-to-one coaching and group-based workshops, including CV development, interview preparation, UK workplace norms, digital literacy, job search strategies and confidence-building.
• Support individuals to access and sustain employment opportunities, facilitating job matching, including liaising with employers, facilitating introductions, supporting applications and providing on the job follow-up assistance to promote job retention and progression.
• Monitor and respond to employment and training‑related risks, including exploitation, unsafe work and discrimination, ensuring appropriate safeguarding action, advocacy for clients, and partnership working with Citizens Advice Rushmoor and other external partners.
• Provide structured guidance to individuals considering small‑scale self‑employment work, including exploring viable income‑generating ideas, basic planning and market research, understanding relevant UK start‑up and compliance requirements (e.g. sole trader status, HMRC registration and Self Assessment, banking, insurance and any required licences), and signposting to appropriate start‑up and business support services.
• Facilitate access to vocational training, apprenticeships, accredited courses and skills development opportunities that enhance employability and support longer-term career progression.

External engagement and partnerships (20%)

• Develop and maintain productive relationships with local employers across Hampshire to facilitate direct placements, identify suitable job opportunities, work experience placements and promote inclusive recruitment practices amongst local employers.
• Promote awareness among employers of the skills and contributions of resettled refugees, supporting inclusive workplace practices and addressing misconceptions where appropriate.
• Build and maintain collaborative working relationships with Jobcentre Plus (DWP), education and training providers, and business advice and start-up support services to strengthen pathways into work, training and self-employment.
• Represent the service in local employability and partnership forums, contributing to multi-agency strategies that improve labour market access and progression for resettled refugees.

Key Administrative tasks (15%)

• Ensure timely and accurate compliance with all reporting requirements, including database management, case noting, and file maintenance with a focus on evidencing client progress and outcomes. This will require completion of accurate and timely records and case notes in line with data protection and reporting requirements.
• Provide logistical support for the procurement of into‑work support items and the delivery of employability workshops and employer events, including preparation of participant materials and coordination with partners.
• Analyse trends and barriers affecting employment outcomes and contribute insights to service development discussions to strengthen overall programme impact.

Ways of working (10%)

• Collaborate with internal colleagues and external partners to ensure that employment, training and self-employment pathways are integrated within longer-term integration planning.
• Gather and analyse client and employer feedback to inform continuous improvement of employability interventions and self-employment support.
• Carry out all the above in accordance with the aims, values and policies of International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and Equal Opportunities.

PERSON SPECIFICATION

Skills, Knowledge and Qualifications

Essential

• Strong written and verbal communication skills, with the ability to communicate effectively with colleagues, partners and clients in English.**
• Strong knowledge of the local Hampshire employment context, including employment opportunities, key local employers and available training and development pathways.
• Excellent interpersonal and relationship building skills, with the confidence to engage and maintain a wide range of internal and external partnerships.
• Good IT skills, including proficiency in using Microsoft Office and experience delivering or supporting meetings/workshops via online platforms such as Microsoft Teams and Zoom.**
• Strong working knowledge of the UK labour market and recruitment processes, with the ability to coach clients on job search, CV development, interview preparation and workplace expectations.
• Ability to travel regularly throughout Hampshire, the service delivery area.**

Desirable

• Ability to communicate in Dari and/or Pashto, or another community language relevant to the Hampshire resettled population.
• Lived experience of forced migration, resettlement, or navigating UK employment systems as a refugee or migrant.

Experience

Essential

• Minimum two years of related experience, delivering tailored employability support with refugees, migrants or other vulnerable populations in Hampshire.**
• Experience delivering one-to-one employability coaching and/or group-based job readiness workshops in diverse, multi-lingual and cross-cultural environments.
• Experience conducting outreach to the private sector to build relationships and raise awareness.
• Experience supporting clients to access employment, education and training opportunities, including liaising with Jobcentre Plus (DWP), training providers and employers where appropriate.
• Experience handling confidential documents and sensitive information.**
• Prior experience of using a client relationship management system or case management database, with accurate case noting and outcome tracking.

Desirable

• Experience supporting clients with self-employment pathways, including UK start-up basics (e.g., sole trader/limited company options, HMRC registration/Self Assessment) and signposting to appropriate business advice and start-up support services.

Criteria in the Person Specification marked with ** are the minimum criteria in line with our commitments under the Disability Confident Employer Scheme in the UK.

UK-based candidates who state that they have a disability and meet these criteria, will be invited to interview.

Standard Responsibilities

• Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC team.
• Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies

Standard Job Requirements

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Related standard content:

IRC strives to build a diverse and inclusive team at all levels who as individuals, and as a group, embody our culture statement creating a working environment characterized by critical reflection, power sharing, debate, and objectivity for us to achieve our aspirations as a team and deliver the best possible services to our clients.

UK: Narrowing the Gender Gap: The IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including flexible hours (when possible), enhanced maternity/adoption leave and pay and gender-sensitive security protocols.

Candidates must have the right to work in the UK.

IRC UK strives to be an equal opportunities employer. IRC UK is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.

IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.

IRC UK will ensure that individuals with disabilities are provided with reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role. Please contact us if you may need such adjustments.

Recruitment Process

The process for this role will be as follows

• Screening call online
• Panel interview online –including assessment / test

Compensation: Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

• UK Rate: £33,756.76

How to apply

Visit IRC Career Site: https://theirc.wd1.myworkdayjobs.com/External_Careers/job/Winchester-Hampshire/Refugee-Employability-Officer_JR00003210