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Implementation of Process Management Approach at Mobinil (Orascom Telecom Group & Orange)
Details
Locations:Egypt
Start Date:Jan 1, 2002
End Date:Jan 1, 2006
Contract value: EUR 150,000
Sectors: Audit
Description
Implementing the Process Management Approach at different departments of MobiNil (Orascom Telecom & Orange). The different missions covered the identification, the editing, the analysis, the measurement, the audit & the monitoring of the Processes, including the design of the Process Map. The main interventions covered:
- Process Management: Design & Implementation;
- Process Audit;,
- Process Measurement & Monitoring;
- Measuring & Managing Customer Satisfaction.