ECC-Net Czech Republic 2022-2023: ECC-Net CZ 2022-2023

Programme(s): Single Market Programme (SMP)-undefined
Topic(s): SMP-CONS-2022-ECC-IBA
Type of action: SMP Project Grants

Project ID: 101053780

Objective
The European financing of the European Consumer Centres Network implements the Single Market Programme (SMP Consumers) and more specifically action 2.5 of the SMP Consumers 2021-2022 Work Programme: "Action grants to the designated bodies to host the European Consumer Centres". The main objective of the ECC-Net is providing information and assistance to consumers to help them exercise their rights and obtain access to appropriate dispute resolution, including out of court online resolution schemes as described in its Vademecum 9 objectives: • Providing consumers with information • Assisting consumers with a complaint • Assisting consumers with a dispute • Organising promotional activities • Contributing to “ADR/ODR” activities • Networking and feedback • Cooperating with enforcement authorities • Collaborating with traders (associations or professional bodies) • Ensuring a uniformly high quality standardised service