Call for Expression of Interest Regarding the Provision of an Employee Assistance Programme

Reference number: PRO-006474

Information about a framework agreement or a dynamic purchasing system: The procurement involves the establishment of a framework agreement
Framework agreement with a single operator

Description: ECB is looking for a supplier for the provision of a comprehensive Employee Assistance Programme (EAP) for its personnel and further entitled persons/groups. The EAP is aimed at supporting entitled persons with emotional and psychological issues in case of emotionally challenging situations, such as stress at work, burnout, mobbing and harassment, depression, addiction, family/partnership problems, parenting and adolescence, adjustment difficulties (such as to adverse life situations) and health/psychosomatic issues, as well as anxiety disorders, death, disabilities or other adverse situations in life etc.
Access to the Employee Assistance Programme shall happen via a dedicated website for the ECB with e-mail and online chat functionality and via a toll-free 24/7 worldwide hotline, where entitled users can get access to the following services:
A) remote social counselling services via telephone (or if requested via other remote channels such as chat)
B) face-to-face social counselling (i.e. physical meetings) in the areas where the ECB is located (Rhine-Main area, Brussels, Washington, London and future areas in which the ECB might open a representation, e.g. Asia);
C) dedicated onsite Social counselling services (individuals/groups) via fixed, i.e. named, social counsellors including mediation services at the ECB premises in Frankfurt am Main.
While social counselling under A), B) and C) includes also counselling of colleagues including managers regarding difficult team situations e.g. dealing with unexpected and severe situations (e.g. accidents, death cases, suicide, sickness, harassment, substance abuse/addiction etc.), the ECB has a dedicated separate management training and coaching offer in place for the general development of job related competencies covering also management and leadership skills and challenges;
D) hands-on/personal community care assistance services (social worker type support) providing personalised support and local accompaniment regarding the German social benefit and health system and social health related authorities in the Rhein-Main area;
Furthermore, the successful provider shall provide the following upon request:
— crisis intervention and support services including trauma counselling and emotional first aid services at the ECB premises in case of major crises (e.g. terror attack or onsite suicide cases) at the ECB, and/or
— moderate remembrance events, and/or
— for wellbeing related presentations, health promotions, preventative measures, trainings, and workshops

Duration in months: 48