Municipal Services for Water and Sanitation (SMAS) of Almada Municipality

Mission 
Guarantee public water supply services, collection and treatment of domestic and industrial wastewater in the municipality of Almada, through an organizational management model focused on optimizing results, valuing human and technological resources, in order to create value added for customers/users and municipality.

Vision
To be an organization recognized as a municipal public service of excellence in the water sector, for the quality of the services provided, developing its activity in compliance with high standards of environmental, financial and social responsibility.

Values

User satisfaction
Provide a quality service in line with user expectations.
Sustainability of the organization
Exercise competent management, with effectiveness, efficiency and quality, ensuring economic sustainability, through continuous improvement of processes, appreciation of workers and use of best practices.
Environmental sustainability
Acting with respect for the values of nature, namely in the efficient use of water and in the proper disposal of effluents, preserving the environment.
Innovation
Promote and stimulate the introduction of new ideas and practices that translate into better performance.
Social commitment
Ensure and deepen the fulfillment of social rights in practice, contributing to a more just, solidary and sustainable society.
Excellence
To be guided by a high level of demand in its performance to achieve full satisfaction of users.
Ethics
Act with transparency, rigor, competence, reinforcing the bonds of trust with users, workers, suppliers and the community.