Ecobank Zambia Limited

Ecobank Zambia is a full-service bank. It provides Wholesale, Retail, Investment and Transactional Banking services to governments, financial institutions, multinationals, local companies, SMEs and individuals.

Ecobank has had a presence in Zambia since August 2009 and currently operates through its 7 branches in Lusaka (Thabo Mbeki, Cairo Road, Woodlands and Industrial Branch), and on the Copperbelt (Kitwe, Ndola and Copperbelt University). Ecobank Zambia’s services are delivered by three customer-focused business segments namely Corporate Banking, Commercial Banking and Consumer Banking all of which are supported by an Integrated IT platform operated by eProcess, the group’s technology subsidiary.

The bank is increasingly focusing on digital platforms to provide convenience to its clients. It is committed to serving its clients with speed, accuracy and the highest level of professionalism. Ecobank won the “Best Customer Experience Organisation in Zambia” awarded by the Zambia Institute for Customer Management in 2015. Ecobank Zambia was also awarded the Best Overall Bank for EMV Migration in Southern and East Africa by VISA in 2016. The bank will continue to work towards customer service excellence in Zambia.

The company provides corporate products, which include call deposits, current accounts, and overdraft facilities; small business products that include personal current accounts, performance guarantees, and insurance premium financing; bid bonds and securities to bid for tenders invited by government, parastatals, and corporates; import and export letters of credit; and finance against the presentation of bills drawn/postdated cheques from drawers/parties.