Careggi University Hospital (Azienda Ospedaliero Universitaria Careggi)

The Careggi University Hospital is the largest polyclinic hospital in Florence , one of the main in Italy, located in the Careggi area , in the northern part of the city.

The objectives and choices of the Tuscan health policy aim at improving the health and well-being of the population, at the satisfaction and participation of the citizen and place the citizen with his rights at the center of the action. The Service Charter represents the pact between the NHS structures and the citizens and aims to provide adequate knowledge of the activities offered, how to access treatment, and to promote the improvement of the quality of services.

The Company's performance is based on the principles:

• equality: services are provided according to rules that are the same for everyone, without distinction of sex, race, language, class, religion, political opinion
• impartiality: the services are provided by adopting objective, fair and impartial behavior towards users
• continuity: the services are provided continuously and without interruptions, in the operating modes defined by national and regional rules and regulations
• right of choice: the user has the right to choose the provider within the national health service
• appropriateness: the services are appropriate when they are at the same time relevant to people, circumstances and places, valid from a technical-scientific point of view and acceptable to both users and operators
• participation: individual citizens and associations are guaranteed participation in the management of the public service in the manner described in this Charter
• efficiency and effectiveness: efficiency is the ability to obtain the best possible results on the basis of available resources; effectiveness is the ability to achieve the set goals.