Espass

Espass is a Cambodian e-commerce and logistics startup founded in 2020 by Ms. Sem Putheary. The idea was born after she personally lost money to online scams and experienced poor-quality products and unreliable cross-border shopping.

Determined to protect Cambodian consumers especially mothers and small business owners she created Espass, a mobile app and logistics service that ensures safe, affordable, and trustworthy cross-border shopping.

Our Brand Promise: “From Trust to Doorstep”

Our Vision

To build Cambodia’s most trusted e-commerce ecosystem where:
 • Consumers shop safely and confidently.
 • SMEs thrive with access to affordable sourcing and logistics.
 • Cambodia’s digital economy becomes globally competitive.

Our Mission

 • Make online shopping safe and affordable for Cambodian consumers.
 • Support SMEs and online sellers with technology and logistics solutions.
 • Deliver peace of mind, ensuring every order arrives reliably.

The Problem We Solve

For Consumers:
 • Online scams and fake sellers cause loss of money and trust.
 • Products from China often arrive damaged, delayed, or not delivered at all.
 • Lack of refund and customer protection discourages cross-border shopping.

For SMEs & Online Sellers:
 • Importing products is expensive, risky, and time-consuming.
 • SMEs struggle with logistics, payments, and reliable suppliers.
 • Many small businesses lack digital tools to scale their sales.

Our Solutions: Espass Mobile App & Ecosystem

We provides an all-in-one solution for consumers and SMEs:

Key Features of Espass Mobile App:

•  Safe Shopping Guarantee – Refund & replacement policy protects buyers from scams.
•  Easy Ordering System – Order directly from China/Vietnam with just a few taps.
• Order Tracking – Real-time tracking from supplier to doorstep.
• Multi-language Support – Khmer & English app for inclusive access.
• Flexible Payment Options – Pay via local banks or cash-on-delivery.
• Local Customer Support: assistance to ensure trust and convenience.

Our Impact

• Safe Shopping for Consumers
• 400+ verfied suppliers on Espass Platform
• 15,000+ users trust registered on Espass App.
• Refund & replacement policies restored consumer confidence.

Why It Matters

Unsafe online shopping is still a major barrier to Cambodia’s e-commerce growth. At the same time, SMEs are held back by expensive logistics, unreliable suppliers, and lack of digital platforms.

Espass is the bridge:
 • Protecting consumers from scams.
 • Helping SMEs access affordable imports.
 • Building tools (PhsarLink) to take Cambodian businesses digital.

Every safe order and every SME empowered contributes to Cambodia’s economic resilience and growth.