"Consultancy Services for Analyzing Current State and Designing of a Complete Information Management System for an Integrated Web-based Construction Permit System" for Urban Resilience Unit (URU)

Subcomponents C2- Phase 1 (Package No: URP/RAJUK/S-7-Phase1, IDA Cr.No:55990)

This notice was originally published on 18 October 2016 and has been updated on 21 November 2016. Please note that the deadline has changed from 24 November to 22 December 2016.

1. Government of the People's Republic of Bangladesh has received a credit from the International Development Association (The World Bank) in the amount of US$173.00 million equivalent towards the cost of the Urban Resilience Project (URP) and it intends to apply part of the proceeds of this credit towards payment under the contracts of "Consultancy Services for Analyzing Current State and Designing of a Complete Information Management System for an Integrated Web-based Construction Permit System" that represents the second phase of a multi-phase national DRM program to build institutional capacity and provide adequate solutions to mitigate the impact of disasters in the rapidly urbanizing cities of Bangladesh.

2. The permitting process for building construction in greater Dhaka is administered by RAJUK, the capital development authority of Bangladesh, had been described as lengthy and complicated. RAJUK being the legitimate approving authority for any building construction, has in the past been unable to cope with the demands of rapid building construction due to lack of qualified manpower, resources, and effective internal mechanisms to enforce the building construction provisions. Realizing RAJUK's utmost requirement of an automated system to ensure the transparency, accountability and better administration over construction permit issuance/renewal process, Trade & Competitiveness (T&C) team of World Bank Group supported RAJUK to develop an automated web-based workflow management system for construction permit issuance, renewal, land use clearance, related appeals, inspection processes and occupancy certification. The support also includes required capacity building of RAJUK officials to administer a change management plan

3. Category and Description of Services:

The objective of this assignment is to : a) conduct a comprehensive assessment of the current state of construction permitting processes[1] including automations that are already in place in order to identify the needs of related agencies: RAJUK, DoE, DESA, WASA, TITAS Gas, DMP Traffic, DCC, and the Civil Aviation Authority and b) propose functional and technical requirements for the development of a secure, integrated, inter-operable, web-based, database-driven construction permitting processes (hereinafter indicated as Electronic CP System). This Electronic CP system shall include the following:

*Comprehensive database pertinent to construction permitting processes that shall include: legacy data of construction permit approval, renewal, rejection, related inspections, related appeals, and occupancy certification; This should also include database of registered vendors/ architects' information;

*Automated workflow capabilities for construction permit approval, renewal, carrying out inspection activities such as planning, scheduling, risk assessment, documenting visit checklists, reports and actions, communication with business via e-mail or SMS, etc and occupancy certification;

*Analytical Reporting; Document management and archiving capabilities to handle attachment uploaded to the system.

4. The scope of the services are the following but not limited to:

a) Updating and scaling up the current construction permitting system and

b) Developing the process report for the system development of the Electronic CP system.

The assessment will cover both functional and technical feasibility of the system development. The Consultant will work closely with a Task Force comprises representatives from WBG and GoB. The scope includes but not limited to:

*Review international best practices on construction permitting systems in general and with a particular focus on the evolution process in developing countries and the comparable weakness and strengths.

*Study the present process of construction permitting processes and understand RAJUK's existing back office automations;

*Identify the stakeholders including all the relevant government agencies related to the construction permitting processes;

*Conduct structured interviews and/or focus group discussions with each of the identified stakeholders/agencies in order to assess system requirements and including ICT capacity;

*Document with all inputs and outputs for the current structure of the construction permitting processes.

*Analyze the gaps in the inter-agency processes and develop simplified and streamlined TO-BE processes for all the relevant stakeholders in order to ensure the development of an integrated and interoperable CP system;

*Assess the institutional readiness and capability of the stakeholders for the system integration and interoperability;

*Compile the requirements gathered from the agencies and sketch out the specific functions that an integrated system must be able to perform. The consultant must report all collected data and analysis of the data;

*Optimize these processes (add new missing ones or deleting unnecessary ones or changing them into efficient processes) and present these optimized processes into a well-documented report.(Process Analysis Report)

*Develop recommendations for the features, functionality, technical infrastructure, and high level data model for a future Electronic CP system based on the compiled requirements;

*Provide examples of available Electronic CP System in other countries, through provision and explanation of "screen shots";

*Identify hardware, software, security and networking requirements for effective functioning of the Electronic CP system;

*Based on feedback from the Task Force, develop and finalize the Process Analysis Report that will include:

(a) High level requirements and needs assessment, which shall be aligned with the need of key stakeholders of the project and

(b) Required capabilities, functionality, system architecture. This requirement includes but not limited to following:

i) Translate the requirements gathered into system functions;

(ii) Develop a preliminary blueprint for the overall information management system

(iii) Provide guidance on possible technology options;

*This report shall serve as basis for the development of full TORs and technical specifications for:

a) Either enhancing construction permit software currently being used by RAJUK,

b) Or Bespoke development of the software if the current CP software in use by RAJUk is found to be incompatible with the broader objects of this project or

c) Customization of commercial off the shelf product, if readily available from reliable sources and found to meet the requirements of the project.

*Conduct knowledge transfer workshop to explain the final TO-BE process maps, agreed software features, best practices, data model and conceptual design to the developer team/firm;

*Provide technical support, if required, to the developer team/firm during software development phase;

The total project duration is 12 months.

5. RAJUK now invites eligible consulting firms to indicate their interest in providing above mentioned services. The Consultants should compose of reputable firms having similar experience in building construction sector.

6. Interested consulting firms must provide information indicating their qualifications to perform the services. EOIs should include brochures, description of similar assignments, experience in similar conditions, summaries of firm's financial, managerial, HR capability, availability of appropriate skills among key staff with short biographies (one paragraph), availability of physical, financial & human resources, and snapshots of relevant transactional experience. The language of the proposals and all submiting supporting documents will be in English. In case, supporting documents found in other languages must be translated in English language which shall be authenticated by the respective embassy in Bangladesh of the applicant. The EOIs would be reviewed on the basis of the following but not limited to:

*Country and date of registration/ incorporation (age of firm);

*Experience of the firm in conducting assignments of similar nature (Similar Nature and/or Complexity including cost and duration of the assignments);

*Experience of the firm in other areas(Other experience including cost and duration);

*Availability of professionals with appropriate skills;

*HR structure of the firm;

*Availability of resources (financial);

*Availablility of other resources – logistical and support services of the firm;

8Etc;

7. Consultants may associate to enhance their qualifications, but should mention whether the association is in the form of a "joint venture" or "sub-consultancy". In the case of an association, all members of such "association" should have real and well defined inputs to the assignment and it is preferable to limit the total number of firms including their associates to maximum of 3 (three).

8. The consultant will be selected under QCBS method in accordance with the procedures set out in the World Bank's Guidelines: Selection and Employment of Consultants by World Bank Borrowers.

9. Interested consultants may obtain additional information from the office at the address below during office hours i.e. 0900 to 1700 hours, Sunday to Thursday.

10. Expressions of interest (3 copies) both hard copies and soft copies (Electronic Version) must be delivered to the address below by November 24, 2016 within office time (5 pm local time). Only Electronic format of EOI submission will not be accepted.

Abdul Latif Helaly

Project Director

Urban Resilience Project: RAJUK Part

RAJUK Commercial Complex cum Car Parking Building (Level: 9&10)

Road No:17,19,20,Gulshan 1, Dhaka-1212

Email: [email protected] ,[email protected]

Website: www.rajukdhaka.gov.bd