Consultancy to Develop a Tourism Focused Customer Service Training Programme for Immigration and Other Personnel at Border Posts
Consultancy to Develop a Tourism Focused Customer Service Training Programme for Immigration and Other Personnel at Border Posts
Last update: Jul 27, 2022
Last update: Jul 27, 2022
Consultancy to Develop a Tourism Focused Customer Service Training Programme for Immigration and Other Personnel at Border Posts
Last update: Jul 27, 2022

Details

Location:
Angola, Botswana, Dem. Rep. Cong ...
Angola, Botswana, Dem. Rep. Congo, Eswatini (Swaziland), Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, Tanzania, Zambia, Zimbabwe
Contract type:
Consulting services
Status:
Closed
Sectors:
Education, Training & Capacity Building, Tourism
Contracting authority type:
Development Institution
Eligibility:
Individual
Budget:
USD 15,000
Date posted:
Jul 27, 2022

Attachments • 3

SPN-.. .

Jul 27, 2022

TOUR.. .

Jul 27, 2022

TOUR.. .

Jul 27, 2022

Associated Awards

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Project cycle timeline

STAGES
EARLY INTELLIGENCE
PROCUREMENT
IMPLEMENTATION
Cancelled
Status
Programming
Formulation
Approval
Forecast
Open
Closed
Shortlisted
Awarded
Evaluation
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Description

REQUEST FOR EXPRESSION OF INTEREST SELECTION OF INDIVIDUAL CONSULTANT CONSULTANCY TO DEVELOP A TOURISM FOCUSED CUSTOMER SERVICE TRAINING PROGRAMME FOR IMMIGRATION AND OTHER PERSONNEL AT BORDER POSTS REFERENCE NUMBER: SADC/3/5/2/248 20th July 2022 1. The S
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tender Background

About the Funding Agency

Serving as the central administrative hub, this institutional framework houses the Secretariat, which is responsible for the daily coordination, strategic planning, and management of regional programs. Originally established in 1980 as a coordinating conference to reduce economic reliance on apartheid South Africa, the intergovernmental organization formally transitioned into its current structure under the SADC Treaty signed in Windhoek, Namibia, in 1992.

The primary mandate of the headquarters is to oversee cooperation and integration among its sixteen member states, which span across the southern portion of the continent. From this base, the Secretariat implements institutional directives aimed at driving economic development, alleviating poverty, maintaining regional peace, and enhancing the overall standard of life for the population. The facility manages cross-border policies regarding trade, infrastructure, and socio-economic alignment while coordinating major legislative meetings, such as the Council of Ministers and the supreme policy-making Summit of Heads of State. 

About the Sectors

Education, Training & Capacity Building

Covers formal and informal education, training, and capacity-building activities that develop knowledge, skills, and institutional capabilities across all age groups.


Key areas:
  • Education systems and learning programmes
  • Vocational training and skills development
  • Capacity building and professional development

Tourism

Focuses on the development and management of tourism activities and services that support leisure, recreation, and sustainable travel.


Key areas:
  • Tourism development and destination management
  • Leisure, recreation, and hospitality services
  • Eco-tourism, agro-tourism, and nature-based tourism
  • Hotel, resort, and travel agency operations

Locations

Angola

In recent years, Angola has stepped up investment in repairing, expanding and modernising its infrastructure as a core pillar of post‑civil war reconstruction and economic development. While high levels of public investment have helped restore key transport, energy and water assets, improving the efficiency and quality of this investment will require strengthening financial markets, regulatory frameworks and infrastructure governance. According to InfraCompass 2020, Angola scores relatively low on these institutional drivers compared with many other countries, underscoring the importance of reforms to translate funding into sustainable economic outcomes.

Nr. of tenders: 9728
Nr. of grants: 3236
Nr. of donors: 628
Nr. of jobs: 50

Botswana

Botswana historically leveraged diamond revenues to build strong institutions, social services and basic infrastructure, contributing to poverty reduction and human development over past decades. In the face of a downturn in the global diamond market and associated fiscal pressures, the government is prioritizing economic diversification and structural reforms to attract investment in services, manufacturing, tourism, renewable energy and digital infrastructure. Significant public investments and plans under the National Development Plan and Botswana Economic Transformation Program aim to upgrade transport, digital networks, and utility systems while expanding renewable energy capacity. However, implementation of infrastructure projects faces challenges including efficiency and planning constraints, underscoring the need for improved governance to ensure public investment translates into sustained inclusive growth.

Nr. of tenders: 7828
Nr. of grants: 3105
Nr. of donors: 594
Nr. of jobs: 25
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