Database Officer

Location: Portland, OR United States

Position Status: Full-time, Regular, Exempt

Salary Level: Starting salary for this role will be from $53,200 up to $63,175 USD annually, commesurate with experience.

Cover Letter: While a cover letter is not required, candidates who submit one will be given priority consideration as it helps us better understand your interest and fit for the role.
Risk Level: ☐ Level 3 [X]Level 2 ☐Level 1

(Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/or high level of accountability.

Level 2: Some contact with participants; unplanned non-direct contact with children.

Level 1: Likely to have no contact with participants or sensitive data)

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions

into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Resource Development / Development Operations

The Resource Development (RD) department helps advance the organization’s strategic goals and supports our worldwide team by raising flexible funds, profile and influence. The RD team encompasses several dozen dynamic professionals who possess a wide range of skills. We are gift officers, direct response fundraisers, web developers, marketers and media relations strategists. We are database managers, digital specialists, creative designers, storytellers and teachers. Most of all, we are passionate about Mercy Corps’ mission and believe a better world is possible.

The Development Operations team supports our fundraising teams with gift processing, data management and analytics. We balance attention to detail with helping to solve big-picture problems, while always striving for process improvement.

The Position

The Database Officer will execute complex data requests, in support of fundraising teams. They will support the Mass Market Engagement, Corporations & Foundations (CFT), High Impact Philanthropy (HIP), and Mass Market Fundraising teams by ensuring accurate and up-to-date constituent data in Mercy Corps’ donor database of record, the Raiser’s Edge (RE). They will be a skillful database user who can troubleshoot, investigate, solve issues, and optimize donor data of all types.

Essential Responsibilities

RAISER’S EDGE DATABASE MANAGEMENT

• Manages regular data file exchanges with multiple external vendors and oversees the shared understanding of Mercy Corps’ data fields across all agencies/vendors
• Produces queries, exports and ad hoc reports that detail and analyze the performance of marketing and fundraising efforts by all fundraising teams as requested
• Updates and maintains documentation for Documents mailing list request procedures, data exchange processes with vendor agencies, and all other database management processes as needed
• Manages and delivers ad hoc database query and export requests for internal clients during emergency fundraising moments and for other one-off campaigns and events
• Liaises with IT and/or vendors to troubleshoot performance issues, technical errors, and any other product-related database questions
• Partners with the Database Manager and external vendors to design and implement database and systems transitions to achieve a streamlined and coherent workflow
• Acts as back-up and supports the Database Manager in all direct mail mailing list processes
• Co-lead for all Raiser’s Edge training needs across Development and Marketing
• Supports various functions across Development Operations during emergencies and other unique times of need

RAISER’S EDGE DATABASE SUPPORT

• For the Corporations & Foundations Team:
• Support gift officer donor portfolios and pipelines by updating fields in RE using query, import, export, and global changes
• Oversee ongoing updates of key donor record fields to ensure accuracy and optimized reporting
• Support reorganization process to improve data entry practices, cadence and quality
• Provide ad hoc queries and list generation
• Develop and improve process flows and documentation related to these workstreams
• For the High-Impact Philanthropy Team:
• Support record and portfolio management to ensure the appropriate donors are being viewed and engaged
• Import of gift officer donor proposal and edits as requested
• Prepare data imports for events, mass mailings, and other appropriate campaigns/appeals
• Develop and improve process flows and documentation related to these workstreams
• For the Mass Market Engagement Team:
• Support donor portfolio management, including coding of qualifying donors into correct tiers and portfolios
• Upload actions and/or results of specific mass communications into appropriate donor profiles
• Create regular data exports and contact lists for audience outreach campaigns
• Develop and improve process flows and documentation related to these workstreams

Supervisory Responsibility

None

Accountability

Reports Directly To: Database Manager, Development Operations

Works Directly With: Development Operations, Corporations & Foundations, High-Impact Philanthropy, Mass Market Engagement

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please submit a cover letter that clearly shows how your experience meets the minimum qualifications and prepares you to perform the key responsibilities of this role; be clear and specific about how your background is relevant.

• Bachelor’s degree preferred, or transferable work experience and skills
• Previous experience in non-profits for at least one year
• At least 2+ years’ experience with Raiser’s Edge (NXT preferred) (other fundraising database experience may suffice)
• Analytical thinking and problem-solving ability
• Proven ability to originate, maintain and audit records
• Strong customer service orientation and the ability to interface with various levels of employees
• Solid Microsoft Office Suite skills, including high comfort level in Excel; high attention to detail
• Demonstrated ability to follow precise multi-step procedures, prioritize multiple complex tasks, and meet deadlines
• Effective verbal and written communication, relationship building, teamwork, flexibility and grace under pressure

*Transferable skills: Any skills you have gained through education, volunteer work or life experience (including the military) that are relevant for this position will be considered. Be sure to describe any

transferable skills and how they apply to this position in your cover letter.

NOTE:

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities are less likely to apply to jobs unless they meet every single qualification.

Accommodations

If you require assistance in the application or interview process due to a disability, please let us know so we can provide accommodation.

Success Factors

The successful candidate will be dedicated, thorough and focused, with the proven ability to organize and prioritize tasks and meet deadlines with an ability to learn quickly, take initiative, and be accountable for results. They will be interested in fundraising, the mission of Mercy Corps, and the contribution that this role makes to the success of the Mercy Corps and its fundraising. They will have a strong commitment to teamwork and demonstrated ability to communicate effectively with team members of varied work styles and have demonstrated flexibility and creativity in planning and problem solving. The ability to understand the larger picture while remaining focused on the details, an even temperament and a good sense of humor will be appreciated and awareness of and sensitivity to multi-cultural international development work will be essential.

Living Conditions / Environmental Conditions

his position is based in Portland, Oregon, at Mercy Corps Headquarters. Position will be hybrid with both remote and in-person office expectations (Portland, OR)

How to apply
https://jobs.jobvite.com/careers/mercycorps/job/o8eSvfwt?__jvst=Job%20Board&__jvsd=jobvite