NOVEMBER 2017- PRESENT

REGIONAL COORDINATOR, PERMIT MONITORING & COMPLAINTS (PMC)

Environmental Management Authority

Team lead of the Permit Monitoring and Complaints Unit (8 - 10 direct reports)

Regularly liaised with the public regarding investigations & permit compliance.

Developed KPIs and Standard Operating Procedures for the unit.

Tracked performance of the unit and intervened when improvements required

Developed regular reports, guidance documents, workplans and goal plans for PMC Unit and Upper Management

Prepared cases for Legal enforcement and attended hearings and mediations

Member of Review Committee (2017-2021) tasked with final review of all permit determinations.

Represented the EMA in inter-agency workgroups and conferences.