Officer, Capacity Development and Digital Solutions

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Last update: Dec 6, 2022 Last update: Dec 6, 2022


Deadline: Jan 15, 2023 Deadline for applications has passed
Location: USA USA
Organization: Pact, Inc. - HQ
Sectors: Information & Communication Technology, Inst. Devt. & Cap. building Information & Communication Technology, Inst. Devt. & Cap. building
Job type: Permanent position
English English
Work experience: From 5 years
Date posted: Aug 16, 2022


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Pact is an international nonprofit that works in nearly 40 countries building solutions for human development that are evidence-based, data-driven and owned by the communities we serve. Founded in 1971, Pact works with partners to build resilience, improve accountability, and strengthen knowledge and skills for sustainable social impact.


Programs - Pact strives for a world where all people are heard, capable, and vibrant. The Programs Team helps realize this objective by bridging program management, technical support, and business development, enabling Pact to achieve its global strategy. We ensure program excellence through continuous learning, monitoring and evaluation and provide organizational and industry-wide thought leadership by leveraging a complementary set of cross-functional, multi-disciplinary skills, expertise, and experiences. The Programs team: influences progressive change through the development and implementation of global and regional strategies and business plans; supports advancement of innovative solutions; pursues new business opportunities; and drives effective internal and external engagement to maximize Pact’s impact across the globe. Across all aspects of its role, the Programs Department adheres to and promotes a culture of inclusion, accountability, and respect.

Position Overview

The Officer, Capacity Development and Digital Solutions will provide technical leadership and oversight to the development and implementation of Pact’s digital solutions strategy including the provision of technical support, coordination, research, innovation management and the development of Pact’s staff internal capacity in related areas. The Officer will also lead  the implementation, front-end user testing, internal and external marketing, and overall management of Pact’s Capacity Solutions Platform (CSP) and Open Innovation Platform (OIP)

Key Responsibilities


  • Contribute to the implementation of Pact’s capacity development and innovation strategy
  • Establish and manage Pact’s Digital Resource hub that banks Pact’s use of digital technology
  • Research the most recent digital innovations in areas of Pact’s work and integrate them into programs and operations.
  • Provide support to Program’s teams on use of digital resources, work with country offices to document existing digital solutions and disseminate the knowledge globally
  • Support the incubation of promising ideas related to digital solutions while working in coordination with the Program’s teams
  • Engage with diverse stakeholders around Pact in order to scale the impact and involvement of the digital solutions internally and in external projects
  • Contribute to thought leadership by hosting internal events, representing Pact’s digital solutions at external events, and exploring opportunities for Pact to publish its work externally
  • Contribute to new business development initiatives in areas related to innovation, digital development, and other specific program areas, by providing research and design input in the preposition stage, in additional to working closely with technical writers during proposal development
  • Through external partnerships pursue a range of corporate engagement and opportunity development roles and responsibilities, including but not limited to, strategic prepositioning, proposal management, technical research, and writing, thought leadership, and pricing
  • Support country offices through in-person and remote sound mentoring, training and learning around key capacity development tools and platforms
  • Provide a digital lens to the capacity development and innovation by supporting ad hoc activities and programs

Capacity Solutions Platform (CSP):

  • Oversee the CSP management.
  • Manage the external IT company that provides backend support to CSP, including, work planning, task assignments, monitoring, invoicing and other related duties.
  • Provide support to country offices and projects on CSP use, including trainings, ongoing mentoring support and troubleshooting.
  • In collaboration with Deputy Director for CD&I team develop and drive the CSP marketing and communication strategies.
  • Design and manage the development of new CSP features and improvements.
  • Be accountable for the development of CSP related toolkits, work plans, two pagers, success stories and other promotional materials.
  • Engage in and lead the CSP sales to external customers, including iNGOs, Funding agencies and others.

Basic Requirements

  • Master's degree with five (5) years work experience or bachelor's degree with at least seven (7+) years work experience.
  • At least three (3) years of work experience in international development, innovation, business development, information technology, platform management or a related field.
  • Fluency with Excel and other Microsoft tools.
  • Ability to comprehend complex requirements.
  • Experience with knowledge management databases.
  • A flexible, entrepreneurial mindset and passion for lean experimentation methods.
  • Fluency in English.
  • Strong writing and analytical skills.
  • Knowledge in organization change management
  • Skills in sales and/or marketing
  • Knowledge of social innovation landscape and leading methods.
  • Strong interpersonal and social skills.
  • Proactive, independent, go-getter attitude unwilling to back down from a challenge
  • Works well self-managed and self-motivated.

Preferred Qualifications

  • Master’s degree in information technology, innovation, international development, or business.
  • Working knowledge of digital solutions in international development.
  • Previous experience in a developing country.
  • Prior experience working with major international development organizations (especially USAID, DFID) in some capacity.
  • Language skills in French, Spanish, Swahili, or any of Pact’s 40 Country Offices.
  • Experience overseeing and coordinating with international field offices

Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, citizenship status, genetic information, matriculation, family responsibilities, personal appearance, credit information, tobacco use (except in the workplace), membership in an employee organization, or other protected classifications or non-merit factors.

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