Business Analyst

War Child is looking for:

A Business Analyst - Functional lead business systems who will support the organization in optimizing and automating business processes, innovation/improvements of existing and new requirements and the management and running of the Information Systems under which most business processes of the organization are automated.

You will be a functional lead responsible for optimizing and automating business processes and access to information for all functional areas in the organization by using management information systems, data platforms and for optimizing usage of the systems.

In addition, you will be involved in a wider range of digital innovation projects focused on data and the scaling of War Child's work. you will play a key role in organisational change projects, and lead the implementation and optimization of systems and processes.

Place in the organization

The business analyst is part of the ICT department and receives hierarchical management from the Global ICT Manager. The business analyst participates in organizational projects as a (main) representative of the business. In addition, the Business Analyst leads their own projects, ensuring successful implementation and optimization of systems and processes.

Your Mission:

Develop and implement new solutions and processes

• Ask the right questions to get processes and requirements clear from the business, coache the domain experts to translate their content expertise into IT requirements.
• Signalize, initiate and action process improvement possibilities, participate in and provide advice on information management projects.
• Maintain helicopter overview on War Child processes, pro-actively signalize and action potential overlaps and solutions across functional and departmental domains.
• Translate business processes to usable cases and system requirements, translate user needs to system developers and system solutions.
• Supervise plans and conduct implementation of developed functionalities.
• Coordinate and develop (programming) complex reports and selections (e.g., KPIs).
• Facilitate projects being delivered with the right quality, result and on time.
• Act as the liaison officer with development teams or external vendors who help War Child to implement new or innovative solutions.

Manage the Business & Change component

• Lead and enable change process to create sustainable change. Focus areas:
• Awareness of the need for change,
• Desire to participate and support the change,
• Knowledge on how to change,
• Ability to implement required skills and behaviors,
• Reinforcement to sustain the change
• Proactively communicate with all stakeholders including the business keeping them informed and satisfied.
• Motivate project team members and domain experts in a way to keep them engaged, get the best out of them and ensure the project results are achieved.
• Coach domain experts in translating their business needs into new processes and usable user stories or functional designs.
• Have excellent communication and influencing skills both verbally and written and can effectively communicate with users and developers but can also give a good presentation to Board Members.
• Advocate for change and identify and manage resistance in internal organization.
• Identify extra needs and opportunities for improved acceptance and valuable follow up trajectories.

Functional Lead - Additional Responsibilities

• Advise and support leadership on operational decision making / planning.
• Lead contact within the IT team for day to day queries / escalations / guidance on operational matters.
• Co-develop and optimize Information Technology related policies and procedures and coordinate and ensure their implementation and adherence.
• Recognize and drive operational areas for change and improvement.
• Actively ensure all regulatory requirements are fulfilled.
• Provide specialist IT input to the wider team regarding global IT operational initiatives.
• Co-Lead IT Annual Planning preparation process including objective setting and budgets.

Provide training Develops or coordinate development of training programmes in the area of information management and usage of systems and technology, organizes (advanced) training and provides guidance to (key) users on relevant topics.

• Coordinate and support department/process owners in developing manuals and maintains FAQ.

Your Profile:

• Academic work- and thinking level, in the area of Business and/or Information Management.
• A minimum of 3 years of relevant experience in Business Analysis.
• Change leadership competencies for sustainable and successful change
• Stakeholder management skills on all levels.
• Experience with project management methodologies and leading projects.
• Knowledge and understanding of business processes and services of the organization.
• Knowledge of and experience with CRM and ERP systems, and development and optimization of data platforms or business intelligence solutions.
• Flexible, accurate and hardworking, both independently and in a team environment, able to cope with a high pressure, multi-tasking environment with changing priorities.
• Structured and have organizational talents.
• Excellent verbal and written expression skills.
• Fluent in Dutch and English (spoken and written).

What We Offer:

• Location : This role is to be based in one of the following War Child country offices: Afghanistan, Jordan, Lebanon, occupied Palestinian territories, Syria, Yemen. Applicants must be able to travel between countries in the Middle East. Preference is given to applicants who reside and have valid working permits. War Child does not offer relocation.
• Salary and benefits are in line with your residing country and contracting office, we offer local packages, local T&C's will apply.
• Type of Contract :
• Local contract with salary and secondary labour conditions based on the in-country salary scale, local T&C's will apply.
• Professional Development: Opportunities for capacity building and growth, both within the role and through War Child’s broader network.
• Meaningful Impact: The chance to make a tangible difference in the lives of children and families affected by conflict, contributing to long-term, sustainable change.
• Equal Opportunities: War Child is an inclusive employer committed to diversity and inclusion, respecting all individuals regardless of age, gender, religion, ethnicity, nationality, or physical ability.
• Workplace Culture: War Child is dedicated to fostering a diverse, inclusive, and respectful workplace that prioritizes safety and fairness for all individuals. We strictly prohibit any form of discrimination, harassment, retaliation, or bullying within our organization

If Based in Netherlands:

• Salary range from €3108 - €3865 gross per month, based on 40 hours per week (the exact step determined by the years of relevant working experience)
• 29 vacation days on full time basis (consisting of 26 vacation days plus 3 additional fixed free days, based on 40 hours work week)
• A pension scheme fully paid by War Child
• Reimbursement of your commuter – and working from home allowance
• Laptop to work from any location and monthly mobile phone contribution of € 25
• Pleasant working conditions, good atmosphere, great colleagues and of course the meaningful purpose of our work!

How to apply

Why You Should Apply

• Make a Real Impact: Your work will directly contribute to providing quality education to children who need it most, creating lasting change in their lives.
• Career Growth: Join a dynamic organization that values your professional development and offers opportunities for learning, growth, and innovation.
• Global Reach: Play a key role in scaling a ground-breaking programme that operates in multiple conflict-affected regions around the world.
• Collaborative and Mission-Driven: Work alongside passionate colleagues and partners united in a mission to protect children and help them thrive despite adversity.

How to Apply

Interested and qualified candidates are invited to apply by 1 January 2025. Make sure to upload your English CV (maximum of two pages) and cover letter using this hyperlink:

https://www.warchild.net/jobs/business-analyst---functional-lead-business-systems/

We are reviewing submissions on a rolling basis, so early applications are strongly recommended.

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By submitting your application you certify that all of the statements made in your application are true, complete, and correct and are made in good faith. You understand that falsifying, misrepresenting or intentionally withholding information will be grounds for rejection of your application or withdrawal of any offer of appointment or, if an appointment offer has been accepted, this will be ground for employment sanctions, such as, but not limited to, instant dismissal. In addition, you understand that you need to submit a Criminal Record Certificate and that, if you fail to submit it, no employment relationship can be established.

War Child is an international organisation, and we are committed to be a diverse and inclusive employer, placing human and child rights at the centre of our existence and work. We hire our new colleagues based on their talents, competences and shared values; we do not distinguish them based on their age, gender and gender identity, race, color, ethnicity, religion, culture, sexual orientation, disability etc.

The safety of children and youth is a paramount and essential to War Child’s work. War Child has a zero tolerance policy towards any form of abuse. To prevent placing children and youth at any risk this subject is addressed in our recruitment and selection procedures. Moreover, the accepted candidates will be required to state their commitment/ intent to be aware, consider and adhere to the minimum standards applicable in development and humanitarian settings, such as humanitarian values and principles, Sphere Humanitarian Charter, Standards in the Humanitarian Standards Partnership, Core Humanitarian Standard, International Humanitarian Law, Code of Conduct for the International Red Cross and Red Crescent Movement and Non-Governmental Organizations (NGOs) in Disaster Relief and IASC Six Core Principles Relating to Sexual Exploitation and Abuse.

Disclaimer

• Only applications received via our website are processed.
• If we appoint a suitable candidate before the given closing date, we reserve the right to remove the vacancy from our website before that date. In such a case, any responses received after that time are not processed.
• It could be that during our selection process the closing date for the vacancy is extended. If so, and you have not yet heard from us, your application will remain active.

About War Child:

The War Child Alliance is an international non-governmental organization committed to providing psychosocial support, child protection, youth empowerment programming and quality education to the children affected by armed conflict. We implement evidence-based interventions to empower key stakeholders—including governments, educators, caregivers, and communities—to foster children’s wellbeing, education, and self-determination. War Child has a presence in 19 countries: Jordan, Lebanon, the occupied Palestinian territory, Syria, Iraq, Yemen, Afghanistan, Colombia, Burundi, DR Congo, the Central African Republic, South Sudan, Uganda, Ukraine, Germany, Sweden, The Netherlands, United Kingdom and the United States of America.

Learn more about War Child and our programmes https://www.warchild.net/

Safeguarding

War Child is committed to humanitarian values, standards and norms and we expect the same from job applicants. War Child is especially committed to safeguarding the children and youth we support and doesn’t tolerate any form of abuse. Because we want to prevent and deter any actions that place children and youth at risk, conduct references are an important part of our recruitment procedure. As part of the selection process, War Child will request standardized references in accordance with the Inter-Agency Misconduct Disclosure Scheme and a recent Criminal Records statement.