Global Mobility Officer

PURPOSE

The Global Mobility officer provides support and administrative services which has a direct impact on the operational response of the organization.

Within the Deployment Service Group, the Global Mobility Officer is responsible in organizing the departure of the field mobile employees and Undertakings for Staff Seconded to the ICRC (National Societies) to their assignment location once it has been confirmed by the Talent Managers. To this end, they are responsible in coordinating with all other actors involved in the deployment process.

They ensure consistency of their service delivery in line with the defined service level agreement and in accordance with ICRC policies and Swiss Labour laws.

RELATIONSHIPS

• Internally, interacts with employees, fellow members of GSS HRSS, HR teams at headquarters and in the field, HR Managers, Talent Managers, and HR Service Providers
• Externally, may interact with external suppliers and service providers

ACCOUNTABILITIES AND RESPONSIBILITIES

Operational Support

• Supports the Team Leader in case management and expertise on issue requiring further assessment against established processes and policies
• Supports the Team Leader in projects by contributing to impact analysis of changes on procedures and current ways of working
• In charge of coordinating the global mobility activities of deployment with all stakeholders involved (Talent Manager, HR Manager, Staff Health, Visa, Welcome Services, Global Business Travel, Employees)
• Identifies proper channels of escalation and communication
• Takes charge of the workload distribution

Deployment Management

• Accompanies mobile employee movements related to their beginning of mission and end of mission
• Checks the accuracy and feasibility of assignment planning for beginning of mission
• Ensures that the medical greenlight of employee is obtained and valid
• Coordinates with Visa team to ensure the visa for the employee obtained and valid before the start of the assignment
• Coordinates with Global Business Travel to obtain the most economical and practical flight for staff, in compliance with applicable policies
• Ensures that ICRC delegations are informed of the arrival of the employee, including relevant information about the mission and the position
• Ensures that the employee is informed about their travel details and all relevant files in a timely manner
• Advises Talent Managers about deployment timelines (visa and medical greenlight), restrictions, and travel arrangements
• Confirms the assignment end date of the employee based on travel details and information from HR Managers and Talent Managers

Administrative Management

• Ensures follow-up on receipt of pending documents (family’s health certificate, passport, signed informed consent, etc.)
• Transmits documents and/or information to relevant Subject-Matter-Experts or GSS HRSS team (family and personal & professional information) as necessary

Information Management and HR Data Quality Control

• Ensures quality of global HR data by coordinating with delegations and HRIS on the necessary corrective actions in a timely manner
• Ensures that all stakeholders are informed of the status of the deployment and coordinate relevant information about visa, medical greenlight, and flight

Customer Support

• Responds to complex questions received from employees and other HR functions about travel, visa, medical, including luggage and freight entitlements, in consultation with various Subject-Matter-Experts

SELECTION REQUIREMENTS

• Bachelor’s degree in HR/Administration or equivalent studies
• At least 2 years’ experience working within a Global Mobility Team with knowledge of
• administrative aspects related to deployment, visa and others
• Excellent verbal and written communication skills in English, good conduct of French is a must
• Excellent computer literacy (Excel, Word)
• Experience using and knowledge of HR Information Systems, in particular Success Factors (SAP) considered an asset

WHAT WE OFFER

• Diverse and humanitarian-minded workforce
• An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
• Training opportunities
• Flexible work schedule