Operations Assistant (Field Support)

CTG Overview    
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects. Key to successful project delivery is the ability to mobilize at speed; CTG can source and deploy anyone, anywhere, in very high pace.

Visit www.ctg.org to find out more.

Overview of Position    
Under the general supervision of the Movement Operations Officer & the direct supervision of Senior Operations Assistant, the Operations Assistant (Field Support) will be responsible for overall field support activities within Lagos sub office.

• Role Objectives    
  The Operations Assistant (Field Support) will be responsible for providing assistance to migrants hosted at the transit centre, arrival assistance at the airport, profiling of migrants on mimosa & coordination of transport activities.
• Undertake field support activities in assigned area or areas, such as at the airport, transit centre, third party facility in relation to transportation.
• Perform airport services, such as providing arrival assistants; verifying identities & documentation; assisting with airport formalities, including flight arrivals, curb side assistance, check in, luggage formalities, immigration procedures, security screening systems, escorting arriving individuals to ground transportation & departing individuals to their gates, visually confirming flights have departed, ensuring individuals with special needs or equipment receive appropriate support & as needed, sending notifications using relevant systems.
• Assist individuals at transit centres or third party facilities, including upon arrival with sign in, verification of identity, orientation, food & non food items & room assignments; during their stay with food & non food items, instructions, briefings, activities, resolution of issues & upon departure for medical appointments, return travel or onward travel with briefings, luggage support & transition to transportation.
• Enter & update relevant data in the appropriate systems & ensure vulnerable individuals are assisted in a manner that ensures their safety, security & comfort, report all issues immediately to the appropriate supervisor(s).
• Provide assistance at transit centres & third party facilities for extended periods of up to 12 hours & during overnight periods, ensuring the needs of individuals are met throughout their stay.
• Communicate promptly with third party facility representatives & / or supervisors if issues arise.
• Assist in the coordination of transportation from airport, transit centres, MHC facilities & third party facilities, including liaising with service providers, ensuring the identity verification, readiness & organization of individuals being transported & providing relevant briefings.
• Assist with baggage sorting, tagging, handling & escort individuals on transportation as needed.
• Ensure individuals with special needs are provided with appropriate services & report any issues to supervisors immediately.
• Provide interpretation services for individuals at the airport, in transit centres & third party facilities or during transport.
• Provide regular feedback on work being accomplished to the Senior Operations Assistant & / or the Supervisors, team members & keep the Supervisors immediately informed of any issues requiring their attention.
• Maintain, ensure the confidentiality & integrity of all relevant paperwork in line with standards of conduct & data protection rules.
• Alert the Senior Operations Assistant or management of any non compliance to SOPs or codes of conduct by our clients staff members or partners.
• Perform such other duties as may be assigned.

Project Reporting 

• This role works under the general supervision of the Movement Operations Officer & the direct supervision of Senior Operations Assistant.

Key Competencies  

• Bachelor’s degree in social work, economics, business administration & other related degrees with two years of progressive relevant working experience.
• Prior movement operations, transportation related & / or management experience a strong advantage.
• Minimum two years’ experience with first degree in related field, preferable progressive relevant professional experience with other United Nations (UN) agency, International non Government Organisation (INGO) or Non Government Organisation (NGO).
• Training in emergency & disaster response is an added advantage.
• Experience working in a multi cultural environment with others with diverse professional background is required.
• Good knowledge of Word, Excel & internet.
• Good communications skills & proven ability to work in a team.
• Self motivated, ability to work with minimum supervision & the ability to work with tight deadlines.
• Demonstrated ability to maintain details, accuracy & confidentiality.
• Fluency in both written & spoken English.
• Inclusion, respect for diversity respects, promotes individual & cultural differences, encourages diversity & inclusion wherever possible.
• Maintain high ethical standards & acts in a manner consistent with organizational principles / rules & standards of conduct.
• Demonstrates ability to work in a composed, competent, committed manner & exercises careful judgment in meeting day to day challenges.
• Demonstrates willingness to take a stand on issues of importance.
• Shows compassion for others, makes people feel safe, respected & fairly treated.
• Develops & promotes effective collaboration within & across units to achieve shared goals & optimize results.
• Delivering results produces & delivers quality results in a service oriented & timely manner, is action oriented & committed to achieving agreed outcomes.
• Managing & sharing knowledge continuously seeks to learn, share knowledge & innovate.
• Takes ownership for achieving the organization’s priorities & assumes responsibility for own action & delegated work.
• Encourages, contributes to clear & open communication, explains complex matters in an informative, inspiring & motivational way.

Team Management 

• This role has no team management responsibility.

Further Information

• Qualified female candidates are encouraged to apply for this role.