Support Services Specialist

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently seeking a highly qualified Support Services Specialist, who is administrative focal person for DRC’s office in Bangkok and provide support to the regional projects.

This role requires an expert on the local administration regulations, compliance requirements and pragmatic support expertise who can ensure the smooth running of the office and project support. The successful candidate will collaborate closely with the regional leadership team and provide support and advice to DRC’s projects and platforms based in Bangkok in timely manner, in line with donors, DRC and Royal Thai government’s guidelines and procedures.

About the job

The Support Services Specialist plays a key role in ensuring smooth and compliant operations for DRC’s office and project platforms in Thailand. This position provides comprehensive support across administration, finance, human resources, and supply chain functions, ensuring alignment with internal procedures and local regulations. Serving as the main liaison with Royal Thai government authorities and external service providers. The Specialist facilitates critical operational tasks such as office administration, legal compliance, recruitment processes, payroll, procurement, and financial reporting. The ideal candidate will bring hands-on experience in cross-functional support within an INGO context and possess strong communication and coordination skills.

The position is supervised by the Regional Head of Support Services and works closely with regional projects team and the two regional platforms, Mixed Migration Center – Asia (MMC) and the Asia Displacement Solutions Platform (ADSP).

Your main duties and responsibilities will be:

Administration

• Act as focal point for the setup, operations and administration of DRC Bangkok office.
• Coordinate for Bangkok office’s legal administrative tasks including but not limited to the registration related compliance tasks, work permit application, business visa application etc.
• Act as Admin focal person for the Royal Thai government’s authorities and facilitates the communicate and exchanges with Thai authorities.
• Coordinate the organization of the visits for external visitors and support in organizing workshops, meeting etc.
• Act as focal point for the administration of tenancy agreements & liaise with lessors for office and staff accommodation.
• Prepare payments and expense reports on Dynamics related to Bangkok office
• Act as focal point for the lawyer, tax consultant and other service providers.
• Manage travel requisitions for staff based in Thailand.
• Coordinate hotel/venue booking for staff and visitors.

Human Resources

• Support project team on recruitment and selection activities ensuring compliance with recruitment process.
• Support team on proper onboarding of the new staff in the Bangkok office
• Ensuring that global policies and frameworks are localized and are aligned with local labor laws
• Support implementation of global HR policies and other HR projects for Bangkok office
• Prepare payroll for national staff
• Handle contract management for national staff

Supply Chain

• Act as procurement focal point for the project team and support on completion of procurement process.
• Conduct procurement activities for Bangkok office in coordination with the supply chain team.
• Act as asset management focal person for Bangkok office.

Finance

• Ensure that monthly finance tasks are completed (payroll, PIT, cashbooks, bank reconciliation etc.) and in line with Operations Handbook procedures
• Act as focal person for annual statutory financial procedures for Thailand as per regulations of Royal Thai government.

ERP DRC Dynamics System

• Maintain quality of data, perform quality check-up and regular clean-up of data for the Bangkok Office

About you

To be successful in this role we expect you to have a minimum 3 years' working experience in Admin, Finance and/or Human Resources, preferably with INGO in Thailand. Moreover, we also expect the following:

• Bachelor's degree in Business Management or Social Science
• Demonstrated understanding and working knowledge/experience of INGO Administration principles, concepts & processes in Thailand
• Excellent skills in project management support – financial reporting, statutory government reporting etc.
• Experience in working with different Thai government department for work permit, visa, tax registration and deposits etc.
• Experience using an online system for recruitment and extensive experience working with ERP systems
• Full professional proficiency in English
• Full proficiency in Thai (writing also)

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: Until 30th June 2026

Band: Non-Management G2

Work location: Bangkok, Thailand.

Start date: 01 July 2025

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for employees on national contracts; please refer to our website for more details. For questions regarding the vacancy please contact ajay.uprety@drc.ngo

How to apply

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered. Apply here.

Closing date for applications: 18 June 2025

For more information about the Danish Refugee Council, please visit our website drc.ngo.

Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment regardless of personal characteristics or attributes.

DRC as an employer
By working in DRC, you will be joining a global workforce of around 6500 employees in around 35 countries. We pride ourselves on our:

• Professionalism, impact & expertise
• Humanitarian approach & the work we do
• Purpose, meaningfulness & own contribution
• Culture, values & strong leadership
• Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport.

Danish Refugee Council is an equal opportunity employer and we consider all applicants based on individual merit and qualifications, regardless of personal characteristics or attributes. We are committed to increasing the diversity of our workforce, aiming for a 50% balance of men and women in management roles and ensuring that at least 50% of management roles are filled by national staff. We recognize that a diverse and inclusive team is crucial for achieving our organizational goals and making a positive impact on the communities we serve.