Accountability Officer

General Information

• Department: MEAL and IM
• Job Title: Accountability Officer
• Job Location: Damascus

Overview of Bonyan Organization

Bonyan is an independent non-profit organization established in 2004 in Aleppo, Syria, and officially licensed in Turkey in 2014. Our refugee response program focuses on three main areas: Education, Protection, and Livelihoods.

Vision

We envision a developed and responsible population capable of contributing to the rebirth of Syrian society and the development of its civilization.

Mission

To improve the quality of education and instill core values that contribute to the rise of Syrian society.

Our Values

• Proficiency
• Initiative
• Welfare
• Abundance

Job Purpose

Promoting the principles of transparency and responsiveness in the implementation of humanitarian projects through managing an effective complaints and feedback system, ensuring that beneficiaries' voices are conveyed to the relevant parties, and closely following up on complaint resolution to strengthen community trust in the implemented projects. The role also contributes to supporting monitoring and evaluation activities and improving program quality by analyzing complaints and feedback data and providing regular reports that support evidence-based decision-making, while adhering to data protection and privacy policies. Also, supporting the mainstreaming of AAP through Bonyan and its programs.

Duties and Responsibilities

• Receiving and responding to complaints and comments of beneficiaries and providing the necessary guidance through the approved accountability channels.
• Collecting, sorting, and analyzing complaints and comments data monthly, classifying them by sectors and projects, and preparing periodic reports.
• Provide information to beneficiaries about available projects and services and ensure their transparency.
• Follow up on the handling of complaints internally with the competent departments, ensure their closure, and inform beneficiaries of the progress made.
• Archiving complaints and comments within the accountability system in accordance with data preservation and privacy protection policies.
• Raising community awareness of the right to submit complaints and participate in the implementation stages of projects, in coordination with local councils.
• Supporting Programs’ teams in verifying project outputs and ensuring their compliance with accountability standards.
• Prepare weekly and monthly narrative and interactive reports
• -Carrying out additional tasks assigned to it by the line manager to serve the objectives of the accountability unit in the organization.

Academic Qualifications, Requirements, and Skills

• University degree
• At least two years of experience in accountability.
• High proficiency in using Office programs (Word, Excel, Outlook, OneDrive, etc.).
• Ability to design surveys using the KOBO Toolbox application.
• Ability to use communication tools effectively.
• Experience in data analysis and presenting.
• Experience in writing and preparing reports, including Power Bi reports.
• Proficient in both verbal and written communication skills in Arabic and English.
• Strong organizational and planning skills.
• Basic Knowledge of investigation

General Principles

Bonyan Organization is committed to the highest standards of integrity and social responsibility, maintaining a zero-tolerance policy against sexual exploitation, abuse, and child maltreatment. We also promote gender equality and diversity within our workforce.

How to apply

Click the Apply Now button at the top to submit your application. Please upload your CV titled with your full name before applying.

Due to urgency, Bonyan may review applications on a rolling basis and contact shortlisted candidates before the closing date. Only shortlisted candidates will be contacted via the personal email provided in the form.