Director of Fundraising Data and Analytics

ocation: US remote or Portland, OR

Position Status: Regular, Full Time, Exempt

Salary Level: Starting salary for this role will be from $100,500 - $127,300 annually, commensurate with experience.

Closing date: Please submit application by August 11th

Risk Level: [X] Level 3 ☐Level 2 ☐Level 1

(Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/or high level of accountability.

Level 2: Some contact with participants; unplanned non-direct contact with children.

Level 1: Likely to have no contact with participants or sensitive data)

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Development / Development Operations

The mission of the Development department, along with Marketing & Communications, is to advance the organization’s strategic goals and support our worldwide team by raising flexible funds, profile and influence. The team encompasses several dozen dynamic professionals who possess a wide range of skills. We are gift officers, direct response fundraisers, web developers, marketers and media relations strategists. We are database managers, digital specialists, creative designers, storytellers and teachers. Within the Development department, the Development Operations (DevOps) team provides critical support to fundraisers through gift processing, data management and analysis, and responding to donor inquiries.

Position Summary

The Director of Fundraising Data is a strategic leader and technical project manager who understands how data, systems, and analytics intersect to drive successful, donor-centered fundraising. This role is responsible for the integrity, accessibility, and strategic application of Mercy Corps’ fundraising data, supporting informed decision-making, optimizing fundraising operations, and contributing directly to revenue growth.

This year, the Director will lead a major CRM migration to Blackbaud Raiser’s Edge NXT, developing a system that empowers fundraisers, improves donor engagement, and streamlines operational workflows. The Director will work cross-functionally with Development, Marketing & Communications, IT, BI developers, and database managers to implement scalable, future-ready systems and reporting tools.

This is a high-impact leadership role for someone who can translate strategic fundraising goals into operational solutions—and who brings both technical fluency and a deep understanding of how to support fundraisers through data.

Key Responsibilities

CRM Migration & Dual-System Management

• Lead the strategic and technical execution of the CRM transition to Raiser’s Edge NXT, purpose-built for frontline fundraising teams.
• EnsureRE Database View remains optimized for DevOps gift processing and remains the system of record for key revenue and donor data.
• Translate fundraising strategies and user needs into intuitive, functional system design.
• Guide user onboarding, training, and adoption strategies that serve both fundraisers and operations.
• Coordinate with IT, vendors, and internal stakeholders to manage implementation, integrations, and long-term support.
• Identify automation and process improvements to reduce manual work and increase accuracy across functions.

Fundraising Data Architecture & Strategy

• Deepen Mercy Corps’ fundraising data architecture to ensure our CRM reflects fundraising activities accurately and holistically.
• Align CRM coding structures, business rules, and system workflows with KPIs, donor journey tracking, and portfolio management.
• Develop a scalable architecture that enhances real-time visibility and supports more predictive analytics and revenue modeling.
• Document standards and governance protocols to ensure data quality and consistency over time.
• Lead the gift processing team to ensure data integrity, streamlined workflows, and audit-ready transactions.

Analytics & Reporting

• Build and implement a reporting strategy that supports fundraisers and leadership in making data-driven decisions.
• Collaborate with stakeholders to align reports and dashboards to organizational KPIs, portfolio goals, and revenue forecasting.
• Partner with BI developers to model fundraising, emergency response, and donor pipeline data using tools like Power BI.
• Integrate engagement metrics across digital and direct response channels to create a full donor view.
• Promote strong data governance and system documentation to ensure long-term usability and institutional memory.

MCE–MCG Data Integration & Global Alignment

• Act as the key bridge between Mercy Corps Global (MCG) and Mercy Corps Europe (MCE) for aligning fundraising data systems and processes.
• Lead efforts to integrate MCE’s revenue data into MCG reporting environments.
• Collaborate on unified coding structures, shared definitions, and regional data governance.
• Drive both short-term data transfer solutions and long-term infrastructure development to support comprehensive global fundraising insight.

Compliance & Data Protection

• Ensure compliance with data protection standards, including GDPR, PCI, and Mercy Corps’ Responsible Data Policy.
• Maintain current documentation on systems handling Personally Identifiable Information (PII) across Development and Marketing.
• Review contracts and data-sharing agreements with vendors to ensure appropriate data safeguards.
• Partner with IT and compliance teams to mitigate risk and maintain secure data infrastructure.

Supervisory Responsibility

Database Manager, Business Intelligence Developer, Online Database Manager & Developer, DevOps Manager

Accountability

Reports Directly To: Senior Director of Development Operations and Analytics

Works Directly With: DevOps staff and other Dev/MarComms team members who handle or process PII; fundraisers; Data Privacy & Protection Team; IT team; MCE FundOps; other team members also using data visualization tools

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

● BA/S in computer or applied sciences, or related field

● 6+ years experience in data(base) management, systems, reporting and/or analysis

● Experience hiring, training, developing, mentoring, coaching and supervising team members

● Experience managing large CRMs and overseeing a database migration preferable

● Demonstrated track record managing multi-layered, cross-team projects

● Critical thinking skills with experience breaking down complex problems, proposing short-term and longer-term solutions, and leading their implementation

● A customer service orientation including communication skills and approachability

● Strong written and spoken communication skills

Success Factors

● Ability to navigate and communicate effectively between specialized technical roles (developers, data engineers, IT personnel) and non-technical department leadership

● Discernment about when to zoom into the details v. zoom out to the big picture

● Humility to know what you don’t know paired with self-confidence to learn

● Takes initiative, is decisive while also being collaborative

● Strong commitment to teamwork and demonstrated ability to communicate effectively with team members of varied work styles

● Even temperament and a good sense of humor appreciated

● Awareness of and sensitivity to multi-cultural international development work

Living Conditions / Environmental Conditions

This position is based in Portland, Oregon at Mercy Corps Headquarters, or can be performed remotely within the United States, location subject to review/approval.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/STA to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Engagement and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

How to apply

Learn more and apply here: Mercy Corps Careers - Director of Fundraising Data and Analytics - US remote or Portland, OR