Transformation Analyst

CTG overview:

CTG was established in 2006, almost 20 years ago, in Afghanistan. We currently operate in 35 countries and have approximately 11,500 staff members committed to good! But do you know who we are? And what do we do? We provide tailored Human Resources and Staffing Solutions that support critical global initiatives across Humanitarian and Development sectors, and are now strategically foraying into new industries, including Construction, Energy, and IT, with a focus on high-risk regions. Here’s a list of services we offer:

• Staffing solutions and HR management services.
• Monitoring and evaluation.
• Fleet management and logistics.
• Facilities management.
• Sustainability and Communications Advisory.
• Election monitoring and observation.
• IT professional services.
• Medical assistance.

Visit www.ctg.org to find out more.

Overview of position:

• The Transformation Analyst plays a key role in supporting the organisation’s strategic change & transformation initiatives. The position is responsible for gathering & analysing data, mapping & redesigning business processes, tracking performance against key objectives & preparing regular reports & dashboards to inform stakeholders. By providing actionable insights & clear reporting, the Transformation Analyst enables evidence based decision making & transparent progress tracking. Working closely with the tech team, operational teams & functional departments, the Transformation Analyst ensures that changes are evidence based, measurable & aligned with the organisation’s vision. This role combines analytical rigor with strong communication skills to bridge the gap between data & strategy, enabling successful & sustainable transformation outcomes.

Role objectives:

Drive data driven insights, process optimisation & digital transformation initiatives across CTG. Act as the key liaison for tools, systems & analytics to enable operational efficiency, informed decision making & successful adoption of digital solutions. Specific responsibilities include but are not limited to:

Data collection, analysis & insight generation:

• Gather, validate & integrate data from multiple sources to ensure accuracy & completeness.
• Analyse trends, patterns & performance metrics (e.g., headcount, project trends, staff ratios, diversity initiatives such as female first) to identify actionable improvement opportunities.
• Develop new analytical methods & frameworks to better support transformation decision making.

Reporting & visualization:

• Develop, maintain & distribute regular progress reports, dashboards & presentations for stakeholders at all levels (executive, operational & project based).
• Prepare monthly headcount reports & monthly client reports, continuously improving reporting formats to make them more informative & valuable for clients.
• Supporting the finance team in developing & improving financial related reporting tools (e.g., Power BI).
• Improve & maintain operational reporting on Power BI, including headcount reporting, Tayo system utilisation & other key metrics.
• Design & improve dashboards that provide actionable management insights & highlight key performance indicators, emerging trends & risks.
• Optimise reporting capabilities by fully leveraging existing reports, supporting standardisation efforts & establishing data validation protocols to ensure 99% accuracy.

Digital transformation, process documentation & optimization:

• Map “as is” processes & co design “to be” processes to remove inefficiencies & align with transformation objectives.
• Contribute to new digital transformation initiatives, generating ideas & methods to streamline current processes.
• Lead the development, enhancement & relaunch of digital tools & applications, including SharePoint (sites, permissions, automation), CRM, pricing, reporting tools, disciplinary management & purchase order systems.
• Ensure full functionality rollout, provide user training, achieve a minimum 80% average knowledge assessment score & develop necessary support materials.
• Provide expertise to the support services projects & lead cross functional engagement on process optimisation opportunities (e.g., digital transformation, supplier / vendor payment, procurement, etc.).
• Support to drive cross functional initiatives that integrate strategy, process, technology & people to deliver seamless, intelligent & integrated experiences for clients & colleagues.

Performance monitoring & continuous improvement:

• Track Key Performance Indicators (KPIs) & benefits realisation for transformation initiatives (e.g., a new automated process was expected to save 10 hours per week, is that saving being achieved?) by measuring progress & proving the impact of transformation work, using both hard numbers & evidence of value delivered.
• Provide early alerts for risks, delays or underperformance.
• Promote a culture of continuous improvement & lean thinking throughout the organisation.

Stakeholder collaboration:

• Work with tech team, operations teams & functional teams to align data insights, systems & processes for operational efficiency.
• Present findings & recommendations in clear, concise formats for both technical & non technical audiences.

Change management support:

• Ensure change management dependencies (e.g., user adoption, engagement, business continuity, readiness, change risk & impact) are understood by all stakeholders & process owners.
• Contribute analytical inputs for change communications, training materials & stakeholder updates.
• Monitor adoption progress, support change readiness & assist in mitigating change risks.
• AI implementation support, support the successful implementation & deployment of AI powered capabilities / solutions by:
• Providing data analysis & insights to guide solution design & optimisation.
• Assisting in developing & delivering user training & support materials to ensure effective adoption.
• Monitoring & assessing the impact of AI solutions on process efficiency & outcomes.
• Collaborating with project teams & stakeholders to address challenges & improve solution performance.
• Ensure that AI powered tools contribute to measurable improvements, such as at least a 70% increase in recruitment process efficiency.

Others:

• Perform any other duties which may be assigned in support of the transformation program.

Project reporting:

• This role reports to the Technology Solutions Manager.

Education:

• Bachelor’s degree in data science / analytics, computer science, information technology or a related field.
• Knowledge or coursework in digital transformation, AI, data visualization tools (e.g., Power BI, Tableau) & process improvement methodologies is required.
• Relevant professional certifications (e.g., Lean Six Sigma, PMP, CBAP, Data Analytics certifications) would be an advantage.

Work experience:

• Minimum of 3 to 5 years of professional experience in roles related to business analysis, transformation, process improvement or data analytics.
• Proven experience supporting or leading digital transformation projects, including process optimisation & reporting improvements.
• Hands on experience with data collection, analysis & visualisation tools (e.g., Excel, Power BI, Tableau & SQL).
• Experience in preparing & delivering training, change management support & stakeholder engagement.
• Familiarity with supporting technology driven initiatives is highly desirable.

Geographical experience:

• Minimum of 3 years of experience in Middle East (desirable).

Languages:

• Must be fluent in English.

Required technical skills:

• Proficient in MS Power Platform (Forms, Power BI, Power Apps & Power Automate).
• Knowledge of Python programming in the Odoo framework (advantage).
• Skilled in MS Excel Macros & Excel Automate Script (Power M language).
• Demonstrated experience in programming with Power Apps.
• Familiarity with design thinking & agile methodologies, including Kanban & Scrum frameworks.

Required behavioral & interpersonal skills:

• Results oriented with a strong drive to accomplish objectives & meet high standards.
• Self motivated with the ability to multitask across projects with significant customer impact.
• Excellent customer orientation & continuous improvement mindset.
• Ability to communicate effectively at all levels.
• Ethical, trustworthy & able to maintain confidentiality.
• Dedicated, committed & flexible to changing work demands.

Team management:

• There are no line manager responsibilities for this role.

Further information:

• Qualified female candidates are encouraged to apply for this role.