Network Equipment Support

• The Network Equipment Support staff will be working under the direct supervision of the Network Management Unit Supervisor in the Republic of South Sudan.

• The contracted personnel will be required to maintain & ensure maximum uptime of the clients Local Area Network (LAN), Wide Area Network (WAN) & wireless network.

• The contracted personnel would be required to test, install & maintain CISCO network equipment in the mission’s area of operations.

• The contractor must be able to implement & maintain a complete mission wide / metropolitan area network in various regions / offices & administration of these networks once installed.

• Knowledgeable of protocols, WiFi protocols 802.11a, b, g, n, ac, HDLC, Frame Relay, RIP, EIGRP, OSPF, TCP / IP, VoIP.

• Thorough knowledge of CISCO IOS, Stratacom OS, WAN, WMN’s & routing concepts is essential.

• The contractor must be able to design & troubleshoot IP addressing schemes, subnetting & route summarization.

• The ICT systems includes but are not limited to the following equipment such as CISCO routers, networking switches, that are in the core of the existing LAN / WAN, satellite modems, multiplexer, microwave modems, HP servers, SAN storage, backup equipment, workstations, laptops, tablets & smartphones, multifunction printers, scanners, CISCO wireless access points, wireless bridge & mesh wireless network.

• The technician’s work experience should include knowledge of intra & internetworking concepts as it applies to data communications.

• S / he  must have professional experience with CISCO networking equipment which requires applicable CISCO & other IT industry certifications.

• Maintain technical documentation on system configurations & update as and when necessary.

• Provide product specific training whenever required.

• Be on call and provide 24 x 7 support to troubleshoot issues or problems when required especially during crisis & emergency situations.

• Perform any other ICT duties & tasks as assigned by the supervisor.

The Network Equipment Support staff will be working under the direct supervision of the Network Management Unit Supervisor.

Key competencies required for this role:

• Excellent client orientation skills with attention to technical details.

• Strong communication & organizational skills.

• Detail oriented planning & high degree of accuracy & safety.

• Works collaboratively with & supports colleagues / clients to achieve common goals.

Education & other requirements for this role:

Standard:

• Degree or diploma in computer science, information technology, computer engineering, electrical or electronic engineering or other related field.

• Must have at least 3 years of working experience relating to the required technical knowledge written above.

• CCNA certification is desirable.

• Computer literate with proficiency in MS Office Suite specially Visio, network monitoring tools & others.

• Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.

• Must be fluent in English, both written & oral.

Advanced:

• Degree or diploma in computer science, information technology, computer engineering, electrical or electronic engineering or other related field.

• Must have at least 5 years of working experience relating to the required technical knowledge written above.

• CCNA is required.

• CCDA, ITIL and Comptia Security+ certifications are desirable.

• Knowledge on CISCO Identity Service Engine (ISE) & Bring Your Own Device (BYOD) implementation.

• Computer literate with proficiency in MS Office Suite specially Visio, network monitoring tools & others.

• Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.

• Must be fluent in English, both written & oral.

Expert:

• Degree or diploma in computer science, information technology, computer engineering, electrical or electronic engineering or other related field.

• Must have at least 8 years of working experience relating to the required technical knowledge written above.

• CCNA & CCNP are required.

• ITIL Foundation, Comptia Security+, CheckPoint Certified System Administrator (GAIA-R81-20) certifications are desirable.

• Knowledge on CISCO Identity Service Engine (ISE) & Bring Your Own Device (BYOD) implementation.

• Computer literate with proficiency in MS Office Suite specially Visio, network monitoring tools & others.

• Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.

• Must be fluent in English, both written & oral.

This role has no team management responsibility.

Qualified female candidates are encouraged to apply for this role.