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Provisioning and Maintenance Support of End Users, Digital Workplace, IT Infrastructure and Operations Services
Details
Location:Spain
Category:Consulting services
Status:Awarded
Sectors:ICT & Telecommunications
Languages:English
Contracting authority: European Union Intellectual Property Office
Description
Provisioning and Maintenance Support of End Users, Digital Workplace, IT Infrastructure and Operations Services.
Notice Type: Call for tenders
Call for tenders details
Procedure identifier: EUIPO/2024/OP/0027
Submission method: Electronic
Status: Open for submission
Description
With the aim to achieve operational excellence, increase efficiency and ensuring the Office’s IT services are sustainable for the future, this CfT focuses on the organization into six key service areas:
• service management to maintain a structured approach to service delivery, • service desk for a single point of contact for user support, • platform operations to manage all infrastructure and platforms, servers, appliances, and user compute, including software, • release engineering to deploy, release and support the business applications and middleware based on site reliability engineering principles, • innovation and automation hub to automate and industrialize operation activities to improve the efficiency of the service provisioning, and • data analysis and reporting to support the data analytics and reporting services to drive informed decision-making processes within the EUIPO.Procedure type: open
Estimated total value: 70000000 EUR
TED publication date: 2024-09-25
Lead contracting authority: European Union Intellectual Property Office
Main classification (CPV):
72000000 - IT services: consulting, software development, Internet and support
Nature of the contract: Services
Maximum contract duration: 60 MONTH
Award method: best price-quality ratio
Framework agreement: framework agreement, without reopening of competition
Selection criteria: Suitability to pursue the professional activity - Please consult the procurement documents.
Economic and financial standing - Please consult the procurement documents.
Technical and professional ability - Please consult the procurement documents.
Milestones
TED publication date: 2024-09-25
Date and time of public opening: 04/12/2024 11:00 Europe/Madrid
Deadline for receipt of tenders: 03/12/2024 13:00 Europe/Madrid
Contracting authority is not bound to reply to questions submitted after: 25/11/2024 01:00 Europe/Madrid
Submission terms
Submissions must be sent exclusively at the address for submission given below.
Submission method: Electronic
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Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden
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tender Background
About the Funding Agency
EuropeAid is an agency responsible for designing European international cooperation and development policy and delivering aid worldwide. Its purpose is to aid in the reduction and eventual abolition of poverty in developing nations by fostering sustainable development, democracy, peace and security. With its partner nations, EuropeAid walks alongside them on their journey to sustainable development, continually adapting its help to their changing requirements. EuropeAid is also concerned with increasing the value and impact of aid money by ensuring that help is provided appropriately.
Under the donor EC - European Commission, DevelopmentAid covers the following entities:
Departments / Directorate Generals
- AGRI - Agriculture & Rural Development
- BUDG - Budget
- CLIMA - Climate Action
- COMM - Communication
- CNECT – Communications Networks, Content & Technology (formerly Digital Agenda)
- COMP - Competition
- ECFIN - Economic & Financial Affairs
- EAC - Education & Culture
- EMPL - Employment, Social Affairs & Inclusion
- ENER - Energy
- ENV - Environment
- ESTAT - Eurostat
- FISMA – Financial Stability, Financial Services & Capital Markets Union
- SANTE - Health & Food Safety
- ECHO - Humanitarian Aid & Civil Protection
- HR - Human Resources & Security
- DIGIT - Informatics
- GROW - Internal Market, Industry, Entrepreneurship & SMEs
- DEVCO – International Cooperation & Development - EUROPEAID
- SCIC - Interpretation
- JRC - Joint Research Centre
- JUST - Justice & Consumers
- MARE - Maritime Affairs & Fisheries
- HOME - Migration & Home Affairs
- MOVE - Mobility & Transport
- NEAR – Neighbourhood & Enlargement Negotiations
- REGIO - Regional & Urban Policy
- RTD - Research & Innovation
- SG – Secretariat-General - no procurement opportunities available
- FPI – Service for Foreign Policy Instruments
- TAXUD - Taxation & Customs Union
- TRADE - Trade
- DGT - Translation
Agencies
- European Centre for Disease Prevention and Control
- Eurojust
- European Food Safety Authority (EFSA)
- European Chemicals Agency (ECHA)
- European GNSS Agency (GSA)
- European Union Agency for Network and Information Security
- The European Joint Undertaking for ITER and the Development of Fusion Energy ("Fusion for Energy")
- European Union Agency for Fundamental Rights
- European Stability Mechanism (ESM)
- Consumers, Health, Agriculture and Food Executive Agency (CHAFEA), Health and Food Safety Unit
- European Maritime Safety Agency (EMSA)
- European Fisheries Control Agency
- Single Resolution Board
- Office of the Body of European Regulators for Electronic Communications (BEREC Office)
- The Executive Agency for Small and Medium-sized Enterprises (EASME)
- European Asylum Support Office
- European Union Intellectual Property Office
- European Union Agency for Railways
- European Environment Agency
- European Agency for the operational management of large-scale IT systems in the area of freedom, security and justice (eu-LISA)
- Education, Audiovisual and Culture Executive Agency (EACEA)
- European Defence Agency
- EU Grant Programmes
EU Bodies
- European Parliament
- Council of the European union
- Court of Justice of the European Union
- European Court of Auditors
- European Economic and Social Committee
- European Committee of the Regions
- Publications office of the European Union
- European Patent Office
- European External Action Service
- Agency for the Cooperation of Energy Regulators
- Energy Community Secretariat
About the Sectors
ICT & Telecommunications
Features information and communication technologies, digital systems, and telecommunications infrastructure and services.
Key areas:
- ICT systems, software, and digital solutions
- Telecommunications networks and services
- Digitalization, data, and communication tools