User Request Management Solution (crm)

Objectives: The Organisation for Economic Co-operation and Development (OECD) is initiating a call for tenders to appoint one or more service providers for a comprehensive support project. This project involves the development and implementation of a portal designed to manage the relationships with pensioners from various International Organizations, using a Customer Relationship Management (CRM) system. This initiative aims to enhance interaction management with this specific demographic, facilitating better service delivery and communication. The deadline for the submission of offers is scheduled for June 16, 2025, by 6 PM Paris time. The OECD will manage this procurement process through the Prospeum platform. Interested parties must register on the e-Sourcing portal to access the tender documents and supplementary information.