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RFP for IT Operation Management (ITOM) Implementation on ServiceNow
Details
Application deadline: May 25, 2026
Location:China
Category:Consulting services
Status:Open
Sectors:ICT & Telecommunications
Languages:English
Description
Issue Date: April 29, 2026
Closing Date: May 25, 2026
Project / Notice: RFP for IT Operation Management (ITOM) Implementation on ServiceNow
Status: open
Section: General Service
Type: REQUEST FOR PROPOSAL ( RFP )
Description
The IT Operations Management (ITOM) Implementation Project continues AIIB's efforts to strengthen its ServiceNow-based IT service and operations capabilities. The ServiceNow platform provides a unified foundation for day-to-day IT service delivery and IT operations management by improving visibility, control, and operational consistency across IT services.
This initiative builds on the platform's earlier rollout and subsequent stabilization phases. In the current phase, AIIB plans to extend ServiceNow ITOM capability through Event Management, Availability Management, and Capacity Management, with Business Impact Analysis serving as a supporting capability within Availability Management. These capabilities are intended to strengthen proactive monitoring, improve service reliability and operational visibility, and support more informed management of service performance and resource utilization.
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tender Background
About the Funding Agency
The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank (MDB) conceived for the 21st century for promoting infrastructure development in Asia. Through a participatory process, its founding members (Brazil, Russia, India, China and South Africa) are developing its core philosophy, principles, policies, value system and operating platform. The Bank's foundation is built on the lessons of experience of existing MDBs and the private sector.
AIIB is offering sovereign-backed and non-sovereign-backed financing (i.e. loans, guarantees, and equity investment). It does not have a concessional financing window, nor does it provide grants. AIIB does not provide financing to individuals.
About the Sectors
ICT & Telecommunications
Features information and communication technologies, digital systems, and telecommunications infrastructure and services.
Key areas:
- ICT systems, software, and digital solutions
- Telecommunications networks and services
- Digitalization, data, and communication tools
Locations
China
China has implemented one of the world’s largest infrastructure investment programmes, encompassing high-speed rail, ports, airports, energy systems and digital networks. Infrastructure expansion has underpinned rapid urbanisation, industrial growth and global trade integration. State-directed financing and policy coordination have enabled large-scale project delivery domestically and internationally. Managing debt sustainability, demographic change and the energy transition defines the next phase of development.
Nr. of tenders: 19640
Nr. of grants: 2046
Nr. of donors: 717
Nr. of jobs: 37
Nr. of tenders: 19640
Nr. of grants: 2046
Nr. of donors: 717
Nr. of jobs: 37
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