ICT Specialist – Web Services

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Last update: 1 day ago Last update: Mar 30, 2023


Deadline: Apr 7, 2023
Location: USA USA
Job type: Permanent position
English English
Work experience: From 5 years
Date posted: Mar 16, 2023


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Application deadline: 6 April 2023

Duty Station: New York, USA

Contract level: IICA 2

  • * Qualified female candidates are strongly encouraged to apply!!!

Functional Responsibilities:

Under the overall supervision of Senior Programme Manager and in direct supervision of Information Systems Officer – Web Services, the ICT Specialist – Webs Services will be performing the following functions:

Application Servers and Infrastructure Management

  • System design and implementation, including virtual network segmentation, routing, access control lists, security groups, load balancing, network and web application firewalls, and caching.
  • Administrate Linux, Windows, and containerized hosting environments
  • Configure and maintain various Websites and applications, including Apache, IIS, PHP, Python, Scripting, Nodejs, .NET, Drupal, and Custom PHP applications
  • Maintain and support MySQL/MariaDB, MS SQL Server, and MongoDB
  • Configure and support DevOps pipelines and other system automations
  • Maintain and support enterprise Gitlab, SFTP, Jira, Confluence, Crowd, and Bamboo
  • Configure and integrate automated testing tools
  • Ensure systems and services are up-to-date and promptly patched
  • Standard Operating Procedures drafting, review & enhancement
  • Research & Development
Proactive Administration
  • Daily system heath-check
  • Scheduled applications backups
  • Capacity planning
  • Applications services inventory management, including users inventory and resource utilization inventory e.g. I/O, storage, etc.
  • Web applications and services security auditing.
  • Web applications and services recovery & business continuity planning, including routine failover tests
Reactive Administration
  • Incident management, including the resolution of hardware & software faults, application process failures, end-user issues & inquiries, etc, as well as security incident response. 
  • Problem management, including performance analysis, contention analysis, etc
  • Request management, including creation of new users, new applications, application updates, password management, backups & restores, web site support and issues resolution, end-users requests, developers’ requests, system administrators’ requests, etc
  • Disaster recovery management, including web services system failovers
  • Change management, Release and deployment management and configuration management for Enterprise applications
Availability & Performance Monitoring
  • System logs and Web logs collection and analysis
  • Performance monitoring and reviews against established baselines
  • Performance report data generation and interpretation
  • Identification of potential and actual performance bottlenecks caused by inappropriate system configuration and/or application design issues
  • Root cause analysis and resolution of application-related performance issues in collaboration with application owners and infrastructure teams.
  • Evaluation of web hosting requests, including performance impact analysis & security analysis, therefore confirm appropriateness of hosting in the central farm vs. isolation on a dedicated server.
  • Troubleshooting web application performance issues.

Monitoring and Progress Controls

The ICT Specialist – Web Services manages and engages in all operational aspects of content management, web applications and web services systems, ensuring those systems meet established service level agreements; manages and actively participates in projects of significant importance to the Organization; works with minimal supervision and in accordance with team’s goals; keeps abreast of available technology and shows willingness to learn new technology.


  • Advanced university degree (Master's degree or equivalent) in computer science, engineering or business administration or related field is required;
  • A first-level university degree (Bachelor’s degree) in combination with two years of additional qualifying experience may be accepted in lieu of an advanced university degree.

Work Experience / Language:
Required experience:

  • A minimum of 5 years’ experience in software and system architecture design, maintenance, and support in an Enterprise Environment
  • A minimum of 3 years’ experience managing and troubleshooting Apache, PHP based web applications in a Linux environment
  • A minimum of 2 years’ experience managing and troubleshooting .NET web applications in Windows environment 
  • A minimum of 2 years’ experience in the administration of highly-available, mission-critical systems with established High Availability (HA) and Disaster Recovery (DR) services.
Desired experience: The following experience is optional. Candidates who do not have it are welcome to apply.
  • Extensive experience in MySQL, HTML, Javascript, CSS is highly desirable; 
  • Experience in performance monitoring, performance tuning, and managing web services;
  • Experience managing MySQL, MS SQL Server, and/or MongoDB in an Enterprise Environment
  • Knowledge and experience in IP networking, routing, VPN, load balancing, firewalls, DNS, and connectivity troubleshooting;
  • Knowledge and experience in Bash scripting, PowerShell scripting, Nodejs, and/or Python;
  • Hands-on experience with Infrastructure as Code, using CloudFormation, Terraform, Ansible, or other tools;
  • Experience developing cloud native CI/CD workflows and tools, such as Jenkins, Bamboo, and Git;
  • Familiarity with Storage Area Network systems and NFS storage systems;
  • Knowledge of virtualization technologies, such as KVM and VMware;
  • Experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology;
  • Knowledge of various cloud (AWS and Azure) technologies, such as EKS/AKS, CDN, and WAF is a plus;
  • Strong troubleshooting and analytical skills;
  • Knowledge of Information Technology Infrastructure Library (ITIL);
  • Knowledge of project management methodologies such as PRINCE2.


  • Fluency in English (read, write, speak) is required. 
  • Knowledge of another United Nations official language is an asset.
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