Whistleblowing Services

Whistleblowing Services

FSD Africa wishes to contract an organization (“Consultant”) to provide whistleblowing software services to its internal and external stakeholders. The overall objective is to provide a secure, confidential facility which stakeholders can use to raise concerns regarding any unethical activities that are not aligned with FSD Africa’s purpose, values, policies and procedures. The whistleblowing software will be a management solution tha provides employees and external stakeholders with anonymous options to report issues related to fraud, harassment, theft, embezzlement, corruption, and gives FSD Africa the ability to uncover workplace unethical issues. The software may provide a hotline, a case management system alongside analytical tools to determine where misconduct is prevalent. It will have a reporting module that enables the generation of routine and ad hoc reports. This management solution should provide online or mobile platforms that enable anonymous two- way communication.
The platform features should include but not be limited to
- Secure and anonymous web platform
- Data security features
- Phone hotline with a dedicated phone number. If possible, the platform should allow for voice
anonymisation during phone calls
- Text messaging feature
- Two-way communication between whistleblowers and those assigned to deal with the reports in FSD
Africa or the Consultant as appropriate.
- A mobile app for this platform
- Email
- Online chat
- Secure/confidential compliance reporting system
- Whistleblowing consulting for the Safeguarding Officers and Directors.
- Proof of legal compliance of the system, with laws in relevant jurisdictions of FSD Africa operations
The FSD Africa account will also be managed by a dedicated key account manager for timely engagement.