Contratación de Centro de Contacto Gubernamental

Eligibility criteria: Eligible organizations are those that can operate within the Republic of Panama as specified by the policy frameworks of the Inter-American Development Bank. These organizations must have a minimum of ten years of experience in managing and operating citizen contact centers. If applying as a consortium, each member must meet this experience threshold with preference given to those with the longest history. Organizations from member countries of the bank are eligible, except those excluded by sanctioned lists or restrictions by the Bank's framework. Regarding sector, the entities must be equipped to manage end-to-end operations of a government contact center, including technical, administrative, and compliance aspects, while adhering to and integrating the specified technologies and protocols approved by the National Authority for Government Innovation. Financially, eligible organizations must prove they can manage a budget similar to the loan’s provisions, specifically USD 6,000,000, over a 36-month period.